Post Reply Cancel Membership problem
1024 cr points
Send Message: Send PM GB Post
Offline
Posted 8/19/15 , edited 8/20/15
Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/
20211 cr points
Send Message: Send PM GB Post
23 / M / The Heroes Associ...
Offline
Posted 8/19/15 , edited 8/20/15

Eklypseus wrote:

Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/


If you just subscribed, It takes a day or two for the credit card authorization to be verified; after that point you can then cancel.

I dont know exactly what needs to be done (credit card authorization is probably the wrong term for it) but give it a day or two and then you can cancel, but i believe its just basically a fraud prevention safety net.

If the problem persists a mod will fix that for you.
1024 cr points
Send Message: Send PM GB Post
Offline
Posted 8/19/15 , edited 8/20/15
The last order is from the 12th of this month and the status is pending :/
Dutch Moderator
36767 cr points
Send Message: Send PM GB Post
37 / M / The Netherlands
Offline
Posted 8/20/15 , edited 8/20/15
Moving this to the Site support forums, hopefully they'll be able to help you with this issue.
Der Zoodirektor
26634 cr points
Send Message: Send PM GB Post
36 / M / Germany
Offline
Posted 8/20/15 , edited 8/20/15

Eklypseus wrote:

Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/


Canceled the pending order.
1024 cr points
Send Message: Send PM GB Post
Offline
Posted 8/20/15 , edited 8/20/15
Got it ! Its canceled !
You must be logged in to post.