Post Reply Cancel Membership problem
24 cr points
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Posted 8/19/15
Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/
20192 cr points
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21 / M / The Heroes Associ...
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Posted 8/19/15 , edited 8/19/15

Eklypseus wrote:

Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/


If you just subscribed, It takes a day or two for the credit card authorization to be verified; after that point you can then cancel.

I dont know exactly what needs to be done (credit card authorization is probably the wrong term for it) but give it a day or two and then you can cancel, but i believe its just basically a fraud prevention safety net.

If the problem persists a mod will fix that for you.
24 cr points
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Posted 8/19/15
The last order is from the 12th of this month and the status is pending :/
Dutch Moderator
30801 cr points
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35 / M / The Netherlands
Online
Posted 8/20/15
Moving this to the Site support forums, hopefully they'll be able to help you with this issue.
Der Zoodirektor
23369 cr points
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34 / M / Germany
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Posted 8/20/15

Eklypseus wrote:

Once i complete the survey and press the submit and cancel membership button it show me this : Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

If you go see my info it still says me that it will be recuring :/


Canceled the pending order.
24 cr points
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Posted 8/20/15
Got it ! Its canceled !
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