Crunchyroll - Forum - My Premium Account Is Not Working! Can A Moderator Help?

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Post Reply My Premium Account Is Not Working! Can A Moderator Help?

kialand 30718 cr points Send Message: 29 / M / Brazil Offline	Permalink Reply Quote Posted 8/22/15 My old Subscription ran out, but I had a Pre Paid 12 Month Premium Membership in my account. I expected that it would activate as my previous one ran out and that I would be able to normally watch my weekly shows. It is currently stating that it IS Active. The probIem is that I am being told by the System that I am not Premium and I cannot use any of the Premium Benefits and I am also unable to watch Episodes from various Series from this Season. In you FAQ section, I was instructed to contact Costumer Service to manually fix this issue, but have not received any response in 4 days. Can anyone help me? Thank you in advance. Kialand
	Report to Moderator I'm sorry for most Brazilians being retards when it comes to Gaming.
eyeofpain 59594 cr points Send Message: 31 / M / Dallas, TX Online	Permalink Reply Quote Posted 8/22/15 kialand wrote: My old Subscription ran out, but I had a Pre Paid 12 Month Premium Membership in my account. I expected that it would activate as my previous one ran out and that I would be able to normally watch my weekly shows. It is currently stating that it IS Active. The probIem is that I am being told by the System that I am not Premium and I cannot use any of the Premium Benefits and I am also unable to watch Episodes from various Series from this Season. In you FAQ section, I was instructed to contact Costumer Service to manually fix this issue, but have not received any response in 4 days. Can anyone help me? You're showing as a normal member to me. Have you made sure to check your spam/junk folder for any responses from CR?
	Report to Moderator t/ @ishikusui \|\| XBL: TakenIdiot / PSN: ishikusui
Der Zoodirektor shinryou 25795 cr points Send Message: 35 / M / Germany Offline	Permalink Reply Quote Posted 8/23/15 kialand wrote: My old Subscription ran out, but I had a Pre Paid 12 Month Premium Membership in my account. I expected that it would activate as my previous one ran out and that I would be able to normally watch my weekly shows. It is currently stating that it IS Active. The probIem is that I am being told by the System that I am not Premium and I cannot use any of the Premium Benefits and I am also unable to watch Episodes from various Series from this Season. In you FAQ section, I was instructed to contact Costumer Service to manually fix this issue, but have not received any response in 4 days. Can anyone help me? Thank you in advance. Kialand Fixed and added the 5 lost days separately.
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kialand 30718 cr points Send Message: 29 / M / Brazil Offline	Permalink Reply Quote Posted 8/23/15 I truly appreciate it! I was not expecting the 5 Day Refund! Thank you very much for the help, Shinryou! Have a very nice day! Kialand
	Report to Moderator I'm sorry for most Brazilians being retards when it comes to Gaming.
TheMadderHatter 5010 cr points Send Message: Offline	Permalink Reply Quote Posted 8/24/15 im having the same issue, ive been on Crunchyroll for awhile but it seems that after the latest app update my premium staus has been Degraded to regular member instead of Premium. i tried rebewing a subscription but it says ive 'already had trial or im already a premium member' please help so i can watch sone of my favorite anime that came out this weekend
	Report to Moderator We're all mad here. ^_^
eyeofpain 59594 cr points Send Message: 31 / M / Dallas, TX Online	Permalink Reply Quote Posted 8/24/15 TheMadderHatter wrote: im having the same issue, ive been on Crunchyroll for awhile but it seems that after the latest app update my premium staus has been Degraded to regular member instead of Premium. i tried rebewing a subscription but it says ive 'already had trial or im already a premium member' please help so i can watch sone of my favorite anime that came out this weekend /premium_pick_plan?membership=premium /premium_pick_plan?membership=premiumplus
	Report to Moderator t/ @ishikusui \|\| XBL: TakenIdiot / PSN: ishikusui
misaki-mae 4005 cr points Send Message: Offline	Permalink Reply Quote Posted 8/25/15 TheMadderHatter wrote: im having the same issue, ive been on Crunchyroll for awhile but it seems that after the latest app update my premium staus has been Degraded to regular member instead of Premium. i tried rebewing a subscription but iht says ive 'already had trial or im already a premium member' please help so i can watch sone of my favorite anime that came out this weekend eyeofpain wrote: TheMadderHatter wrote: im having the same issue, ive been on Crunchyroll for awhile but it seems that after the latest app update my premium staus has been Degraded to regular member instead of Premium. i tried rebewing a subscription but it says ive 'already had trial or im already a premium member' please help so i can watch sone of my favorite anime that came out this weekend /premium_pick_plan?membership=premium /premium_pick_plan?membership=premiumplus I'm having the same problem Someone please help Those links don't look helpful at all Much help is appreciated
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One Punch Mod lorreen 96754 cr points Send Message: F / Boston-ish Offline	Permalink Reply Quote Posted 8/25/15 , edited 8/25/15 misaki-mae wrote: I'm having the same problem Someone please help Those links don't look helpful at all Much help is appreciated Those links should help if you want to purchase premium but are having a hard time getting past the free trial offer. If your problem is that you have already paid for a premium membership but your account is showing that you are not a premium member, then you need to contact customer support directly using the Contact Us form. That's not a problem that can be solved by a moderator, nor on the forums (which are primarily members helping other members, with only the occasional visit by a support person, once they've dealt with things that come through the "Contact Us" method.)
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Der Zoodirektor shinryou 25795 cr points Send Message: 35 / M / Germany Offline	Permalink Reply Quote Posted 8/25/15 , edited 8/25/15 misaki-mae wrote: I'm having the same problem Someone please help Those links don't look helpful at all Much help is appreciated Your problem is not the same. Your renewal via iTunes has failed. Please /contact our customer service.
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