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Posted 8/23/15
I signed up for premium membership and now i have ads AND my account says i am not a PREMIUM MEMBER so... what am I paying for? Thank you for your time and have a most excellent day.
One Punch Mod
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Posted 8/23/15

shulenshulen wrote:

I signed up for premium membership and now i have ads AND my account says i am not a PREMIUM MEMBER so... what am I paying for? Thank you for your time and have a most excellent day.


Are you sure it isn't another account that you paid for? If so, then please contact customer support directly using the Contact Us form. The forums are primarily read by other users who cannot help with account-specific issues, so to ensure this gets addressed, do submit the problem directly.
13007 cr points
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Posted 8/23/15
I've been paying for the Premium membership and it was cancelled because i have gotten a new debit card. Im currently trying to find a way to get back on the membership but there's no option to buy the membership other than the free trial. This is very frustrating and would like help getting my Membership back online.

Thanks
One Punch Mod
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Posted 8/23/15

Timomattic wrote:

I've been paying for the Premium membership and it was cancelled because i have gotten a new debit card. Im currently trying to find a way to get back on the membership but there's no option to buy the membership other than the free trial. This is very frustrating and would like help getting my Membership back online.

Thanks


Try one of these direct links--depending on which premium plan you want.

Premium
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60 / M / Earth
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Posted 8/23/15

Timomattic wrote:

I've been paying for the Premium membership and it was cancelled because i have gotten a new debit card. Im currently trying to find a way to get back on the membership but there's no option to buy the membership other than the free trial. This is very frustrating and would like help getting my Membership back online.

Thanks


There should be links in the compare premium page columns that say "skip free trial"

http://www.crunchyroll.com/premium_comparison

59646 cr points
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31 / M / Dallas, TX
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Posted 8/23/15

asharka wrote:


Timomattic wrote:

I've been paying for the Premium membership and it was cancelled because i have gotten a new debit card. Im currently trying to find a way to get back on the membership but there's no option to buy the membership other than the free trial. This is very frustrating and would like help getting my Membership back online.

Thanks


There should be links in the compare premium page columns that say "skip free trial"

http://www.crunchyroll.com/premium_comparison



Those links don't show up if you're logged in.
49596 cr points
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Posted 8/23/15

eyeofpain wrote:
Those links don't show up if you're logged in.


Only are suppressed if you already are a premium member logged in. If you log in with an account which is not premium, they still do show up. I just had my son test with his free account, and they are there for him.
Der Zoodirektor
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Posted 8/23/15

shulenshulen wrote:

I signed up for premium membership and now i have ads AND my account says i am not a PREMIUM MEMBER so... what am I paying for? Thank you for your time and have a most excellent day.


It seems that you have 2 account at least. The one you are writing from has no records of ever having been premium. Did you /contact our customer service yet?
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