Post Reply Provide phone support
30007 cr points
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Posted 8/25/15
I have recently been hacked on my account.

Given the way this website operates, the hacker(s) gained access to my payment methods and ordered themselves a $51.00 item that's being shipped to another country. They even upgraded my account membership another level.

For situations like these, I believe phone support is required. I understand that the majority of issues can be fixed through email communication, but this is not a light issue and I expect this to be resolved immediately.

For instances of my account/credit card security at risk, I do not have the luxury of waiting several days before I am contacted back through email methods.
Der Zoodirektor
23415 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 8/25/15

CragiBoi019 wrote:

I have recently been hacked on my account.

Given the way this website operates, the hacker(s) gained access to my payment methods and ordered themselves a $51.00 item that's being shipped to another country. They even upgraded my account membership another level.

For situations like these, I believe phone support is required. I understand that the majority of issues can be fixed through email communication, but this is not a light issue and I expect this to be resolved immediately.

For instances of my account/credit card security at risk, I do not have the luxury of waiting several days before I am contacted back through email methods.


I just took care of it and will reply to your ticket shortly.
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