Post Reply Paid for Premium, listed as Normal
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Posted 8/27/15
I bought myself 3 months of Premium via the gift option. Is there a reason my account is listed as Normal instead of Premium? I'm so confused
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Posted 8/27/15
One Punch Mod
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Posted 8/27/15

deathhevan wrote:

I bought myself 3 months of Premium via the gift option. Is there a reason my account is listed as Normal instead of Premium? I'm so confused :(


Sorry if this seems obvious, but after you received the codes in email, did you redeem them? (Just asking because when you buy as gift it doesn't automatically get applied to your account. You need to explicitly redeem the gift code.
Der Zoodirektor
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Posted 8/27/15
If you have not received an email with the codes, go here: /orderstatus
Click on the order details there, copy the codes, and paste them into empty field on /redeem and submit to add them to your account.
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Posted 8/27/15
I did redeem them. My account lists me as Premium, but my profile says normal and I have no access to premium features.



Der Zoodirektor
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Posted 8/27/15 , edited 8/28/15
Fixed.
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Posted 8/28/15

shinryou wrote:

Fixed.


Thank you! I figured it was just some kind of error or something in the system!
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Posted 8/28/15
I am also having this exact same problem. EXACTLY. I posted screenshots in a ticket. I bought a gift card for 3 month Premium + membership and just now canceled/did not re-up my subscription so that the gift card would finally apply. However, once I did this it does not detect on my actual profile and therefore can not watch any premium videos.

can you please fix mine too!??!?
Der Zoodirektor
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Posted 8/28/15

juliar285 wrote:

I am also having this exact same problem. EXACTLY. I posted screenshots in a ticket. I bought a gift card for 3 month Premium + membership and just now canceled/did not re-up my subscription so that the gift card would finally apply. However, once I did this it does not detect on my actual profile and therefore can not watch any premium videos.

can you please fix mine too!??!?


Fixed.
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