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Post Reply Can't Cancel Subscription?
Der Zoodirektor
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Posted 3/6/16

SamienBB wrote:

I have this problem as well


You have a pending unpaid charge to your credit card.
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Posted 3/15/16
can you guys cancel my membership. I kind of forgot the info for the payment system.
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Posted 3/16/16

NeverDreamer wrote:

can you guys cancel my membership. I kind of forgot the info for the payment system.


You can cancel from your /acct page.
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Posted 3/16/16
I know that. It's just that it won't let me cancel it.
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Posted 3/19/16
Hey Support Team, anyway to know the exact day the first renewal attempt will happen? It say that I am not being charged until April 4th. Which is cool. . .Unless I am mistaken about the date. If that is the case, then is there anyway to postpone renewal? Because I am tight on funds, and loaning my Gaming/Anime fund(The small amount of money I set aside every pay period.) to a family member via my PayPal Balance.

My bank balance is a mess because I had to write several checks(misplaced wallet) recently, and forgot how much I spent, and they haven't hit my account yet. . .so I can't afford to have anything hit my bank account, and since I use PayPal and I loaned out the balance, PayPal will hit my bank account up for the funds. So if anyone with the appropriate Admin privileges could see if that whole payment date is correct, and if it is wrong, and is going to hit my account before 2016-04-04.

I worry because it says my last payment was March 3rd, but PayPal say the last payment was February 19. I haven't used this site in the last couple months, but I still kept my membership, because even if I do not stream everyday, I would rather pay a monthly fee and just login whenever I get the urge. Mostly because when I do watch anime, I usually binge watch anime, and I hate Ads and enjoy HD. . .I also want to check out the Manga selection, though I can't at the moment.(end)


>>>This is just me rambling about a minor feature CR could add to the billing options. No need to read, but I appreciate it if you do.<<<


There is another streaming service(I won't mention said Streaming service, I think it is kinda douche-like to mention competitors, it's like a shady/douchey advert. . .Anyway, moving on.) has this feature where you can postpone payment for X billing cycles, granted your account stops premium access until it auto-renews at the end of the X billing cycle. If Crunchyroll were to adopt something like that, and subscribers wouldn't have to mess around with cancelling issues, and signing back up/turning auto renewal back on. Just click postpone(or whatever the link would be labeled as.) Pick time frame, confirm, done. Once that is done you don't have to worry about messing with it anymore. . .I know it only saves like 2 minutes of someones time, maybe even less for PayPal users(Myself.), but I think a lot of the members who are college students, or people who suddenly hit a rough patch in the financial area, would use that feature, and would most likely stay a member after X amount of time is up, where some people would just leave it canceled.

I know there is the whole 3 month renewal, and annual renewal, but you get hit up for more money at once. Which is great if you can afford it.

OH, and sorry for the rambling, I am very bored, and I always have a million things going through my head, it sucks. . .and sometimes I write walls of text. . .So I apologize.
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Posted 3/19/16
Guys please sort out my problem . I can't access crunchy roll via iTunes which by now I could care less
Cuz I want to stop the auto renewal and there isn't an option for it !!!! Wth !!!
Please sort this out and cancel my auto renewal via iTunes ...
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Posted 3/19/16

Sqs122 wrote:

Guys please sort out my problem . I can't access crunchy roll via iTunes which by now I could care less
Cuz I want to stop the auto renewal and there isn't an option for it !!!! Wth !!!
Please sort this out and cancel my auto renewal via iTunes ...


If you subbed through iTunes, you need to cancel yourself through iTunes:

https://support.apple.com/en-us/HT202039
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Posted 3/19/16
Thanks for the prompt response
Queen of Support
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Posted 3/19/16

NeverDreamer wrote:

I know that. It's just that it won't let me cancel it.


Done. : )
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Posted 3/19/16

Null_Shock wrote:

Hey Support Team, anyway to know the exact day the first renewal attempt will happen? It say that I am not being charged until April 4th. Which is cool. . .Unless I am mistaken about the date. If that is the case, then is there anyway to postpone renewal? Because I am tight on funds, and loaning my Gaming/Anime fund(The small amount of money I set aside every pay period.) to a family member via my PayPal Balance.

My bank balance is a mess because I had to write several checks(misplaced wallet) recently, and forgot how much I spent, and they haven't hit my account yet. . .so I can't afford to have anything hit my bank account, and since I use PayPal and I loaned out the balance, PayPal will hit my bank account up for the funds. So if anyone with the appropriate Admin privileges could see if that whole payment date is correct, and if it is wrong, and is going to hit my account before 2016-04-04.


I show that your membership will renew on April 3rd. If you need further assistance, please submit a ticket here:
http://www.crunchyroll.com/help?topic=contact

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Posted 3/21/16

Null_Shock wrote:

Hey Support Team, anyway to know the exact day the first renewal attempt will happen? It say that I am not being charged until April 4th. Which is cool. . .Unless I am mistaken about the date. If that is the case, then is there anyway to postpone renewal? Because I am tight on funds, and loaning my Gaming/Anime fund(The small amount of money I set aside every pay period.) to a family member via my PayPal Balance.

My bank balance is a mess because I had to write several checks(misplaced wallet) recently, and forgot how much I spent, and they haven't hit my account yet. . .so I can't afford to have anything hit my bank account, and since I use PayPal and I loaned out the balance, PayPal will hit my bank account up for the funds. So if anyone with the appropriate Admin privileges could see if that whole payment date is correct, and if it is wrong, and is going to hit my account before 2016-04-04.

I worry because it says my last payment was March 3rd, but PayPal say the last payment was February 19. I haven't used this site in the last couple months, but I still kept my membership, because even if I do not stream everyday, I would rather pay a monthly fee and just login whenever I get the urge. Mostly because when I do watch anime, I usually binge watch anime, and I hate Ads and enjoy HD. . .I also want to check out the Manga selection, though I can't at the moment.


If you're that tight on funds and it's critical that you not get charged to avoid an overdraft, you need to turn off auto-renewal now. I'm surprised that support didn't mention that their system frequently marks you as having a charge "Pending" days beforehand. This status prevents you from turning off renewal, and you may or may not hear back from support until after they run the charge.

Save a screen shot of the confirmation. Crunchyroll has known for years that their system gives some people false confirmations and doesn't send an email - but their template response is still to say that the user didn't really cancel, and require that they provide an email they didn't get.
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23 / M
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Posted 8/3/16
can you please cancel my membership? i have some finance issues
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30 / M / Dallas, TX
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Posted 8/3/16

Iceuchiha11 wrote:

can you please cancel my membership? i have some finance issues


Have you tried cancelling yourself: //acct/membership?

If you're having trouble cancelling, you should /contact customer support directly.
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23 / M
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Posted 8/3/16
it won't be cancelled until i click below
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Posted 9/29/16
I have the same problem, please can you help me,too?
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