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Post Reply Can't Cancel Subscription?
5 cr points
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Posted 10/7/16
I've been trying to cancel my subscription for some time, since I had to shut down my bank account due to some problems with the payments. But I keep getting a pop up saying to start a premium membership trial and I can only press the later button, which takes me back to where I started.
47950 cr points
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60 / M / Earth
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Posted 10/7/16
Contact support for subscription/billing issues here: /contact
9 cr points
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33 / F
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Posted 10/10/16
Hello. I'm having trouble cancelling the membership. I think it's on the pending transition method and I want the transition cancelled in order to cancel my subscription renewal. Please help.
111 cr points
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28 / F / UK
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Posted 11/9/16
I cancelled last month and got this message

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

but didn't fully read it cuz I got a message in my inbox saying im unsubscribed but Now I just got charged again this month and it isn't letting me cancel even tho I got an a message saying its cancelled again.
59424 cr points
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30 / M / Dallas, TX
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Posted 11/9/16

-Hachi- wrote:

I cancelled last month and got this message

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

but didn't fully read it cuz I got a message in my inbox saying im unsubscribed but Now I just got charged again this month and it isn't letting me cancel even tho I got an a message saying its cancelled again.


You should /contact customer support directly for billing issues.
111 cr points
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28 / F / UK
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Posted 11/9/16
Alright thanks!
41643 cr points
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37 / M
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Posted 11/13/16
Hi im trying to change payment date of my subscription by canceling, basically i was being charged in paypal on the 1st always and thats before i recieve any money thus resulting in negative status and overdraft fees due to not enough funds, so im being penelized for having this, now i canceled this on my paypal in august 28th, it still shows up on my card for several months after this however paypal shows august as the last actual pay date, (this did ruin me last month in oct as well) i basically just want to change payment date/period to affect after the 3rd which seems impossible, my account is currently in good standing and do not know how that can possibly be i made paypal denie payments ive canceled this damn thing multiple times it wont cancel is there a way to come to a resolution or am i just screwed via date i cant seem to find anything to contact someone directly as the contact us directed me to the forums and didnt give an email or number to call to address this privately, basically all i want is to ensure my payment date falls after a certain day this shouldnt be that hard to do with canceling before hand however it seems it doesnt want to cancel at all.... plz help
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56 / M / U.S.A. (mid-south)
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Posted 11/13/16

shokyoya wrote:

..., basically all i want is to ensure my payment date falls after a certain day this shouldnt be that hard to do with canceling before hand however it seems it doesnt want to cancel at all.... plz help

Since each CR month is 30 days, the deadline would always creep forward with each 31 day calendar month. The best way around this would be to purchase prepaid (gift) memberships and redeem them yourself as needed. (At the moment, it appears the single month is unavailable for some reason, but the 3 month still shows as available).

When cancelling a membership paid via PayPal, I would also advise de-authorizing the payment on the PayPal side in addition to cancelling it on CR:
https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

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Posted 12/29/16
I have the same problem. I've read many of the comments and can't figure out if my subscription has actually canceled it's it's just telling me it hasn't or if support staff is canceling in response to the posts on this thread. If the latter is the case can you please cancel my subscription?
Also for other people's reference. is there a way people can do this themselves without haveing to go through this thread?
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Posted 1/1/17
I have been trying to cancel my subscription for over a week and have had the same issue each time I tried,



I've also tried removing my credit card from my payment options list, but, of course, it's not possible to do. Could you please cancel my subscription?

Thank you.
Der Zoodirektor
25511 cr points
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34 / M / Germany
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Posted 1/1/17

elcesarito27 wrote:

I have been trying to cancel my subscription for over a week and have had the same issue each time I tried,

I've also tried removing my credit card from my payment options list, but, of course, it's not possible to do. Could you please cancel my subscription?

Thank you.


Your renewal is already canceled. There will be no further charges.
5 cr points
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Posted 1/5/17
I am having the same problem. I keep trying to cancel my subscription but yesterday I received an email from paypal saying I had been charged for another month of subscription. Please cancel my membership.
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60 / M / Earth
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Posted 1/5/17

usky95 wrote:

I am having the same problem. I keep trying to cancel my subscription but yesterday I received an email from paypal saying I had been charged for another month of subscription. Please cancel my membership.


https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist
7 cr points
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Posted 1/22/17
I'm unable to spend my money on extra stuff like these I've tried cancelling aswell and it's not letting me which is quite worrying as I need to cancel it... What do I do now?
103715 cr points
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56 / M / U.S.A. (mid-south)
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Posted 1/22/17

Fxck_paula1 wrote:

I'm unable to spend my money on extra stuff like these I've tried cancelling aswell and it's not letting me which is quite worrying as I need to cancel it... What do I do now?

What was your payment method? Credit/debit card, iTunes, PayPal?

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