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Post Reply Can't Cancel Subscription?
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Posted 7/21/17
Can I please cancel my subscription. I don't have a lot of time to watch animes anymore.

I remember me trying to cancel my subscription months ago and I thought I did, apparently it still charged me and for some reason it still is. I've contacted support and I'm still waiting for their response. The next billing is in 5 days and this is slightly urgent.

I've also tried removing my payment method via 'manage payment method' just to be sure but even there I can only edit my payment rather than remove it. Please I need this thing removed.
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Posted 7/21/17
If via iTunes, you must manage it there: https://support.apple.com/en-us/HT202039

If via Paypal, you should make sure recurring payments are turned off there as well: https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

If via credit card, then the direct link to support is here: /contact
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Posted 7/21/17
At this point I just want all plans of renewal and any further recurring payments gone. I don't care if it cancels my current premium membership. My payments are via credit and I've contacted support about it, I just thought I'd post in this forum so I could get more recognition. Do they reply directly through email or crunchyroll inbox?
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Posted 7/21/17
Through email. That's one reason they make you verify it. A lot of CR email gets filtered as spam, though, so you may need to check your spam folders to see if a response showed up there.
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Posted 7/21/17
I haven't been replied to yet. My next billing cycle is in 3 days and I honestly want this gone before it takes anymore money from me. I haven't used this site in over 2 months because I thought I had cancelled my membership (and I'm pretty sure I did but for some reason it still billed me). I know it sounds a bit impatient but the sooner I get rid of it the less task I'll have to do trying to get a refund.
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Posted 7/23/17
I've gotten my ticket resolved and I was told that my premium account will disappear once it expires but when I look at my account it shows that I still have recurring payments... Is that a website problem or?
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Posted 11/8/17 , edited 11/8/17
can someone help cancel the auto renewal cause I though I cancel it when I got vrv but then I got an email saying that I'm paying double and wont let me cancel can any admin do it on their end i just don't want to spend twice as much for one streaming thank u
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Posted 11/8/17

Kevobot93 wrote:

can someone help cancel the auto renewal


Support link: /contact
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