Post Reply i cannot open a new account.
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Posted 8/28/15
Hello, I'm a new member and I was hoping to get some help. I created an account yesterday for the first time and tried to get the free trial but when I put in my info I was told "Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member." which in not true as I cannot use premium features and am not shown as being a premium member.

I haven't heard back from support yet and don't know how long I will have to wait, so sorry if I'm being impatient but I don't know if there's something that I'm doing wrong or what.
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Posted 8/28/15 , edited 8/29/15

David1martinez wrote:

Hello, I'm a new member and I was hoping to get some help. I created an account yesterday for the first time and tried to get the free trial but when I put in my info I was told "Sorry, you are ineligible for the free trial because you already had a free trial or are currently a Premium Member." which in not true as I cannot use premium features and am not shown as being a premium member.

I haven't heard back from support yet and don't know how long I will have to wait, so sorry if I'm being impatient but I don't know if there's something that I'm doing wrong or what.


It probably just means you've had a trial membership before, so you can't get the trial membership. To sign up for premium when you've already had the trial, go to /premium_comparison and choose "Skip the trial" under the membership you want.

If you believe you have never had a trial membership and you really, really want one now, I suggest contacting customer support directly using the Contact Us form.

ETA - I overlooked that you had already contacted support. In that case, just wait for a reply. It can take a couple of days.
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