Post Reply Terrible Customer Service
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Posted 8/29/15
A while ago I opened a trial account on crunchy roll, it worked for about 2 days then I apparently no longer had premium.
I thought nothing if it and let it roll over to paid assuming it would fix itself, it didn't I paid for a service I never received.

I contacted customer support, after more the a week they said they had sorted the problem out and given me a refund and cancelled my subscription, they had done no such thing. I was charged again and have contacted them a few days ago I'm fed up of waiting this long to hear back from a customer service department that are this bad.

I have cancelled the pre approved payments on PayPal so I will not be charged again in future however I still obviously have not received any refund. I would like to receive this refund without having to go through PayPal to get it.

I am not paying for a service I NEVER received, nor did I get ANY support in trying to fix the problem, at the time I thought this stuff happen, but after dealing with your customer service department I just want my money back.
Der Zoodirektor
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Posted 8/29/15
The account you've used to post here never had a Premium subscription of any kind. Do you have another account?
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Posted 8/29/15
That's the thing I've discussed this, but I have tried all my emails to no luck but the payments have come from the PayPal account related to the email address registered to this account

Payments:
26/08/2015
27/07/2015

Both for £4.99

I've got the transaction Id's (don't know if that's any help), It goes through PayPal and then bills my current account.
Der Zoodirektor
25965 cr points
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35 / M / Germany
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Posted 8/29/15 , edited 8/29/15

CinnamonSponge wrote:

That's the thing I've discussed this, but I have tried all my emails to no luck but the payments have come from the PayPal account related to the email address registered to this account

Payments:
26/08/2015
27/07/2015

Both for £4.99

I've got the transaction Id's (don't know if that's any help), It goes through PayPal and then bills my current account.


Can you put in a ticket via /contact? Handling payment on the forums is sort of a no-go.
I'll have a look at it immediately.

//edit: Nevermind, I found your old tickets.
Der Zoodirektor
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Posted 8/29/15 , edited 8/29/15
Replied to your ticket. Check your email inbox.
27825 cr points
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M / [ ᴄʟᴀssɪғɪᴇᴅ ]
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Posted 8/29/15 , edited 8/29/15
If you would kindly help me with my premium membership in an expeditious manner, that would be awesome. I'm a recurring premium member and paid my 2nd bill for a 90-day membership on July 24. I've barely gone thru the 1st month, when my membership suddenly disappeared and upon inspection of my Order Status, it suddenly say "Payment Error". This happened on August 23. I've received an email stating that my membership has expired, but upon checkin' my balance, I was indeed billed for the 90 days.

I've already reported this thru the /Contact menu and on the 25th of this month, received an email thru the Zendesk, askin' for detailed info (Card, expiration, etc), and I've readily complied. I'm startin' to lose a week from what I've paid for, and I've received no reply ever since. I simply want to continue my membership with the proper extension of what I've already lost. Please advise, thanks.


Add-on Edit: And here's somethin' I've just discovered not too long ago as I'm adding this ---- I've recently been ALSO charged on my other card for the July-Oct period. The new card was meant to be used to pay for my NEXT billing period, not the existing one.



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