Post Reply Why is it so hard to change anything on our accounts?
18066 cr points
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56 / M / Texas
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Posted 9/2/15
My plan auto renews on the 4th , so I want to change it to 1 year . Yet I cannot do it in my account settings . I guess my money isn't good enough ?
18066 cr points
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56 / M / Texas
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Posted 9/4/15
Well it went ahead and charged me for another 3 months . Dqmn site will not let me change my billing to a year , plus it didmit a day earlier ! Come on CR , where the hell is your support ?
Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 9/4/15

SirGorilla wrote:

Well it went ahead and charged me for another 3 months . Dqmn site will not let me change my billing to a year , plus it didmit a day earlier ! Come on CR , where the hell is your support ?


If you want, I can refund the 3 months and terminate the membership. Then you can just straight sign up for the yearly renewal.
18066 cr points
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56 / M / Texas
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Posted 9/4/15
Uh , why should I have to terminate my account just to change to yearly ? I think it would be better if they would at least fix this problem . Thanks , but no . Just leave it as it is for now . I will wait until then to see if it is fixed .
2345 cr points
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Posted 9/4/15

SirGorilla wrote:

Uh , why should I have to terminate my account just to change to yearly ? I think it would be better if they would at least fix this problem . Thanks , but no . Just leave it as it is for now . I will wait until then to see if it is fixed .


He said the membership the 3 month membership, not your account.
18066 cr points
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56 / M / Texas
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Posted 9/4/15
No , it says to terminate the membership and the 3 month billing .
One Punch Mod
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Posted 9/4/15 , edited 9/4/15

SirGorilla wrote:

No , it says to terminate the membership and the 3 month billing .


RIght. But I think it's implied that it's your 3-month Premium membership that would be terminated. Not your whole account.

Basically, while you can't directly "upgrade" to a one-year premium membership, you can have him cancel your 3-month premium membership and refund the 3-month payment. Then, with your SirGorilla account that will at that point be a "Normal" (free) membership you can sign up for the 1-year premium membership.

Yes that's a nuisance, and proves the title of your thread, but it's not impossible and doesn't require getting rid of your whole account.
18066 cr points
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56 / M / Texas
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Posted 9/4/15
I thought if you waited until renewal it would work , but nooooo... It renewed before the due date....sneaky ... . So I need to contact shinryou to get it "cancelled" so I can "renew" . A lot of work for my lazy bones...lol !
18066 cr points
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56 / M / Texas
Online
Posted 9/4/15
Update : shinryou to the rescue ! Too bad no one here in the states can handle paying customer problems (CR staff , not mods) . Now I have a whole year of griping about the streaming....
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