Post Reply Can't sign up for free trial
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Posted 9/3/15
Ok, so I am having some trouble with signing up with for a free trial. I was originally going to do their lootcrate offer but I think I am too late for that. So then I decided to do their free trial offered from the Game Grumps where I would receive a 30 day free trial. However, the problem is the system says that I have previously done a free trial before or that I currently have one. Obviously none of these are true since I just created a account today. I want to know where I can get some help with this situation.
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Posted 9/3/15

Jar4937 wrote:

Ok, so I am having some trouble with signing up with for a free trial. I was originally going to do their lootcrate offer but I think I am too late for that. So then I decided to do their free trial offered from the Game Grumps where I would receive a 30 day free trial. However, the problem is the system says that I have previously done a free trial before or that I currently have one. Obviously none of these are true since I just created a account today. I want to know where I can get some help with this situation.


http://www.crunchyroll.com/help?topic=contact

Use that link to contact support. It may take a while to get a reply, though.
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Posted 9/3/15
If that is my only option, so be it then. Thank you!
The Wise Wizard
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Posted 9/4/15 , edited 9/4/15

Jar4937 wrote:

Ok, so I am having some trouble with signing up with for a free trial. I was originally going to do their lootcrate offer but I think I am too late for that.

The LootCrate offer runs through September 7.

Keep in mind that it requires signing up for both CR and LootCrate.


Although you've just created this account, if you created another account in the past using the same e-mail and had a free trial or premium membership, CR would still register that.

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Posted 9/4/15
Well I assumed that but I just started using crunchyroll for the first time since I found out I could use my Wii U. Thanks for helping.
Posted 9/5/15
I am having the same issue as you are OP. I would just contact support (with optional screenshot, couldn't hurt) and explain to them what happened. I just did that, hopefully I'll get a reply before the offer expires
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Posted 9/5/15 , edited 9/5/15
I sent an email to support and got a reply before the end of that day. It will take some time, but you should get it done before the offer expires.

If you're still worried, loreen explains it here http://www.crunchyroll.com/forumtopic-917655/how-to-claim-free-lootcrate-with-crunchyroll?pg=5#51406679
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