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Post Reply how to claim free lootcrate with crunchyroll
7 cr points
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Posted 9/4/15
Nothing in my promotional section of gmail other than my 30 day trial welcome email. No lootcrate And I know I signed up through the lootcrate custom link.
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Posted 9/4/15 , edited 9/4/15
I am having the exact same problem. I signed up for the first time in the promotional sign up sheet, and nothing D:
Seriously disappointing, I hope they resolve this. I am relieved to know I am not the only one with the problem though.
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Posted 9/4/15
Having the same problem too. Signed up through the custom Lootcrate link, can watch Premium anime just fine, and got the e-mail welcoming me to the 30 day trial, but no Lootcrate e-mail.
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Posted 9/4/15
Signed up, confirmed email, and then I had setup my username. I got the email with the promo code however the code received says it's invalid when I try to verify it.
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Posted 9/4/15
Same situation here. Seems to be a common problem. I wonder if it'd be cause by a large influx of premium users. Hopefully will get sorted soon enough. Especially since the offer is open for the weekend!
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Posted 9/4/15

Same situation here. Seems to be a common problem. I wonder if it'd be cause by a large influx of premium users. Hopefully will get sorted soon enough. Especially since the offer is open for the weekend!

Same situation with an invalid code or not receiving an email?
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Posted 9/4/15 , edited 9/4/15
Same here would really love help, took 30 mins to find where to set my username and no loot crate email yet
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Posted 9/4/15

MoonChopper wrote:


Same situation here. Seems to be a common problem. I wonder if it'd be cause by a large influx of premium users. Hopefully will get sorted soon enough. Especially since the offer is open for the weekend!

Same situation with an invalid code or not receiving an email?



Not receiving an email, sorry should have been clearer about that!
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Posted 9/4/15
Oh, sad :(. If it helps anyone the exact order I went to get the email was. Signed up via crunchyroll.com/lootcrate. Confirmed email, made a username and then under promotions I found the promotion email. That's all I did. Sadly my code is invalid so hopefully you guys have better luck.
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Posted 9/4/15 , edited 9/4/15
Hmmm, did you not have a free account before signing up for premium then? I'm wondering if that's the issue for me (and others) not receiving an email about lootcrate. Though that would be kinda dumb because I only found out about the promotion because of my free account and being on the CR mailing list >.<
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Posted 9/4/15
I had no account before following the promo link and signing up for the free trial, wondering if I signed up wrong or something cos still nothing here, pretty bummed out
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Posted 9/4/15
I signed up for it and it did work. Does anyone know when the loot crate ships?
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Posted 9/4/15
Oh, well it seems to be affecting different people in different ways then. Not great, but comforting in a way to know that it's not something us non-emailed folk have done wrong! I'm sure it'll get sorted over the next day or so
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Posted 9/4/15 , edited 9/4/15

Ezgi wrote:

Hey everyone.

If you used gmail, the email will land in your "Promotions" folder. So please check that folder as well as your spam folder.

Make sure you are checking the email address that you used to sign up for Crunchyroll and not a different one.

Did you guys sign up through the custom landing page?--> https://www.crunchyroll.com/lootcrate
You must have come through the lootcrate page in order to receive the email.

Also you must be a new subscriber to be eligible, or have not taken a free trial in the last year to be eligible.

If you are still having issues, please contact us directly.

http://www.crunchyroll.com/help?topic=contact


Checked my Promotion folder and all I got was the Crunchyroll message but no loot crate offer. I just made a subscription to the 30 Day Free Trial for the Crunchyroll Premium Membership offer which was also a requirement. Its a bit misleading even if you want to get the loot crate for joining and subscribing for the service offered. Will cancel subscription if this doesn't go through.
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Posted 9/4/15

Rollingsun2000 wrote:

Ezgi means to here on Crunchyroll.


Also you must be a new subscriber to be eligible, or have not taken a free trial in the last year to be eligible.


I think that will catch a lot of people out. I didn't realise that was a requirement, it doesn't mention it in the email.
However, on the terms of service page (provided via a very small link at the bottom of the email), it does mention "new subscribers to Crunchyroll."


I didn't realize it either...

On the bright side, this is still a 30-day trial as opposed to the 14-day trial offer I received several weeks ago that I was tempted to take advantage of, so it still works out fine for me in the end.
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