Post Reply Lootcrate sponsor help
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Posted 9/4/15
Hi this is my first time on this site and I mainly signed up for the lootcrate sponor, I already have the free trial what do I do next in order to have the lootcrate sent to me?
One Punch Mod
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Posted 9/4/15

LiftThatRift wrote:

Hi this is my first time on this site and I mainly signed up for the lootcrate sponor, I already have the free trial what do I do next in order to have the lootcrate sent to me?


I've moved this to Site Support / Minor Questions. There are a couple of other threads there asking the same thing. I don't really know anything about this, but hopefully we will have an answer soon.
Kiki's Customer Support Service
Kiki 
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Posted 9/4/15 , edited 9/4/15
Hey there!

Please check your email for the promotional code. If you used gmail, the email will land in your "Promotions" folder. So please check that folder as well as your spam folder.

Make sure you are checking the email address that you used to sign up for Crunchyroll and not a different one.

Did you guys sign up through the custom landing page?--> https://www.crunchyroll.com/lootcrate
You must have come through the lootcrate page in order to receive the email.

Also you must be a new subscriber to be eligible, or have not taken a free trial in the last year to be eligible.

If you are still having issues, please contact us directly.

http://www.crunchyroll.com/help?topic=contact

Edit:
Regarding users who did not receive their emails, our engineers are currently looking into the issue to resolve the problem. Sincere apologies for the inconvenient.

For people who have received their codes and are getting an invalid error. Please make sure there's no spaces before or after the code when you copy and paste, also make sure you never redeemed a trial this year in order for it to work. You can check the last time you redeemed a membership by going to your Premium history page:

https://www.crunchyroll.com/acct?action=membership_history
One Punch Mod
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Posted 9/4/15

Ezgi wrote:

Hey there!


Thanks Ezgi!

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