Post Reply FREE LOOTCRATE OFFER???
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Posted 9/4/15
Hey, I Seen The Advertisment For A Free Lootcrate, And I Filled Out The Information And Everything. But It Didn't Ask For My Shipping Infromation. I'm Pretty Sure I did Everything Right. PLEASE HELP
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Posted 9/4/15 , edited 9/4/15
I'm in the same boat as THExOTAKUxKIN, I made a premium account for the first time today because the offer was for a free loot crate as well, and all that's happened is I got an email saying I now have premium, but there's no mention of the loot crate and nothing has asked for my shipping details and such.
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Posted 9/4/15 , edited 9/5/15
I'm not complaining about the free trial but.. I Did it so I could get A free lootcrate ;-;
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Posted 9/4/15 , edited 9/4/15
Same here. I would like my lootcrate
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Posted 9/4/15
Same here. Didn't get an email for the lootcrate signup or anything.
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Posted 9/4/15
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Posted 9/4/15 , edited 9/4/15
I Already Checked That Out -.- I Met All The Requirements. But I Still Didn't Get An Email About Lootcrate ;-;
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Posted 9/4/15 , edited 9/4/15

THExOTAKUxKING wrote:

I Already Checked That Out -.- I Met All The Requirements. But I Still Didn't Get An Email About Lootcrate ;-;


How about the part that says:


If you are still having issues, please contact us directly.

http://www.crunchyroll.com/help?topic=contact
Kiki's Customer Support Service
Kiki 
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Posted 9/4/15 , edited 9/4/15
Hey everyone!

If you used gmail, the email will land in your "Promotions" folder. So please check that folder as well as your spam folder.

Make sure you are checking the email address that you used to sign up for Crunchyroll and not a different one.

Did you guys sign up through the custom landing page?--> https://www.crunchyroll.com/lootcrate
You must have come through the lootcrate page in order to receive the email.

Also you must be a new subscriber to be eligible, or have not taken a free trial in the last year to be eligible.

If you are still having issues, please contact us directly.

http://www.crunchyroll.com/help?topic=contact


Regarding users who did not receive their emails even after following the above, our engineers are currently looking into the issue to resolve the problem. Sincere apologies for the inconvenient.

For people who have received their codes and are getting an invalid error. Please make sure there's no spaces before or after the code when you copy and paste, also make sure you never redeemed a trial this year in order for it to work. You can check the last time you redeemed a membership by going to your Premium history page:

https://www.crunchyroll.com/acct?action=membership_history
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Posted 9/5/15
this
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Posted 9/5/15
I Still Haven't Got A Code Yet. I Used This Email When I Signed Up (Hotmail). And I'm Still Able To Watch Anime Without Ads. And I'm A New Subscriber, I Used This When I Made An Account https://www.crunchyroll.com/lootcrate. PLEASE HELP.
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Posted 9/5/15

THExOTAKUxKING wrote:

I Still Haven't Got A Code Yet. I Used This Email When I Signed Up (Hotmail). And I'm Still Able To Watch Anime Without Ads. And I'm A New Subscriber, I Used This When I Made An Account https://www.crunchyroll.com/lootcrate. PLEASE HELP.


Why do you keep asking this.

In the post from Ezgi (customer support rep) above it says:

Regarding users who did not receive their emails even after following the above, our engineers are currently looking into the issue to resolve the problem. Sincere apologies for the inconvenient.


In a thread you started that I closed and responded to I said:

To sum it up: There is currently a known issue with some people not receiving the email with the lootcrate code and it is in the process of being fixed. This means you should be receiving an email at some later time, so just sit tight and wait.

According to the promo info on the Terms of Service page, folks who get the code will have until September 18 to redeem the code at lootcrate, so you'll still have plenty of time even if it takes a couple of days for you to get the email with the code.
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Posted 9/5/15
I'm just saying, I haven't got one yet. Someone from crunchyroll emailed me and I emailed them back yesterday, But I still haven't got a response. I'll repeat it if you don't understand: I. WAS. JUST. SAYING. Okay? Okay.
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