Post Reply Unsubscribeing/canceling my free trial
3 cr points
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Posted 9/5/15
I want to unsubscribe my free trial subscribtion so that I do not have to pay for the next month. I have already canceled any further payment on paypal and would like to unsubscrible here on the website, but it won't let me?

When I go to account settings --> Premium membership status and click cancel free trial, It says I cant?
To be more precise, it says: "You can't cancel your free trial while your billing information is being validated. please try again at a later time"
What am I supposed to do then?

It worn't even let me delete my account before this is done.
One Punch Mod
85937 cr points
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Posted 9/5/15

Malundte wrote:

I want to unsubscribe my free trial subscribtion so that I do not have to pay for the next month. I have already canceled any further payment on paypal and would like to unsubscrible here on the website, but it won't let me?

When I go to account settings --> Premium membership status and click cancel free trial, It says I cant?
To be more precise, it says: "You can't cancel your free trial while your billing information is being validated. please try again at a later time"
What am I supposed to do then?

It worn't even let me delete my account before this is done.


What you do is "try again at a later time." Normally it takes just a day or two to validate the info, after which you can cancel. I'm not sure if the fact that you've already canceled further payment on PayPal will mess with that though, so if you still can't cancel after a day or so, I suggest you contact customer support directly, using the Contact Us form.

Do note that when canceling a trial membership the trial cancels immediately so if you want to continue using premium membership for the full trial period you should wait until closer to the end of the trial period to cancel.
The Wise Wizard
100959 cr points
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56 / M / U.S.A. (mid-south)
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Posted 9/5/15

Malundte wrote:

I want to unsubscribe my free trial subscribtion so that I do not have to pay for the next month. I have already canceled any further payment on paypal and would like to unsubscrible here on the website, but it won't let me?

If you've cancelled the authorization on PayPal, you should be fine, as CR wouldn't be able to charge you even if they tried.

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