Post Reply 30 day trial turned into a 14 day trial
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Posted 9/7/15 , edited 9/7/15
I signed up for the 30 day trial. The promotion said it was ending at 11:59 PM PST on 9/7. I got my confirmation email and it says its a 14 day trial. I can't find anymore information on the promotion. Did they end the promo early?
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Posted 9/7/15 , edited 9/7/15

Spillner wrote:

I signed up for the 30 day trial. The promotion said it was ending at 11:59 PM PST on 9/7. I got my confirmation email and it says its a 14 day trial. I can't find anymore information on the promotion. Did they end the promo early?


They ended the CR + Loot Crate promotion early due to high demand.

For a short time all links to the promotion offer did change to offer a 14-day CR premium trial membership (no Loot Crate), but soon after anyone who followed the promotion link was offered a 30-day trial (no Loot Crate) while those accessing via the regular trial link got the usual 14-day trial offer.

I'm not sure why you would have received a message saying you got a 14-day trial if you signed up when the page said 30-days. Maybe it's just an error in the email because it's an automatic message and the usual trial is 14 days.

I suggest checking your account page to see when it lists your renewal date -- is it 14 days from now? or 30? If it's 14 days then perhaps customer support can change it if you contact them (but I know they are swamped right now, so if you do that, be patient in waiting for a reply.)

This page should show you what you've actually got and when it renews:
/acct/membership/

This link is how you contact customer support if needed: /help?topic=contact
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Posted 9/7/15 , edited 9/7/15
It's 14 days from now. I signed up with in the time limit. Is there anything I could do? I sent an email to their support page, but with such a snafu with their lot create I doubt I'll get an answer.
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