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Post Reply When trying to view manga I get the message: Error: Sorry, an error occurred!
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34 / M / London
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Posted 9/9/15

Nalum wrote:

It would be great to see a statuspage.io for the Crunchyroll services.

I deal with server infrastructure and the code running on those servers and my clients love the fact that we have one of these pages to keep them updated on any issues we are having.


The risk with that is that like the PSN, any slight variation in the stated times will cause complaints (maybe CR'ers aren't as entitled as Ps bloggers)
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30 / M
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Posted 9/9/15 , edited 9/10/15
works! lets read!
eith 
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22 / M / Norway
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Posted 9/9/15 , edited 9/9/15
Still unable to read manga.... Both on site and app.
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45 / Seattle
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Posted 9/9/15 , edited 9/10/15
Same here. I seriously wonder if they had trouble getting the chapters up in time AGAIN (http://www.crunchyroll.com/forumtopic-915321/latest-manga-chapters-missing), and this time someone decided "Fark it, let's just take the whole thing down rather than admit it."
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24 / M
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Posted 9/9/15
It worked for a while and now it's broken again.
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50 / M / Chicago, IL
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Posted 9/9/15 , edited 9/9/15
App still not working.
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21 / F / Somewhere?
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Posted 9/9/15 , edited 9/9/15
It's still not working.
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21 / M / Bogota
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Posted 9/9/15
I could use it for 30 min in the aftermoon and now isn't working again, whyyyy....? And how long?
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37 / Ether
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Posted 9/9/15
Still down. Just in case it was an error I deleted it and reinstalled it.
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Houston
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Posted 9/9/15 , edited 9/10/15
I wonder if this is universal or only affecting some people. I can't access manga from either the web nor app for at least 2 days now. Hopefully, they'll fix this soon.
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32 / M
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Posted 9/9/15 , edited 9/10/15

weaselpipe wrote:


Nalum wrote:

It would be great to see a statuspage.io for the Crunchyroll services.

I deal with server infrastructure and the code running on those servers and my clients love the fact that we have one of these pages to keep them updated on any issues we are having.


The risk with that is that like the PSN, any slight variation in the stated times will cause complaints (maybe CR'ers aren't as entitled as Ps bloggers)


Well unlike PSN crunchroll manga is mostly a paided for service, so people do have reason to annoyed if it is down for a longer than expected.
Though I don't think a status page would be useful unless cruchyroll went down fairly regularly, which has not been my experience.
Nalum 
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31 / M / Ireland
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Posted 9/10/15 , edited 9/10/15

weaselpipe wrote:


Nalum wrote:

It would be great to see a statuspage.io for the Crunchyroll services.

I deal with server infrastructure and the code running on those servers and my clients love the fact that we have one of these pages to keep them updated on any issues we are having.


The risk with that is that like the PSN, any slight variation in the stated times will cause complaints (maybe CR'ers aren't as entitled as Ps bloggers)


It is about saying the system will be down for maintenance but mostly for communicating about issues affecting the system so your customers are not left in the dark about what's going on. You don't say "we are having trouble with x and expect a fix in 2 hours" you say "we are having trouble with x and are working on a fix, we will update you again in the next 30 minutes".
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Posted 9/10/15
I love you Crunchyroll and want to keep loving you Crunchyroll. So PLEASE communicate these issues better with us.
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39 / M / Surrey, UK
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Posted 9/10/15

CitizenBlue wrote:

Down for maintenance is a synonym in IT for its broke and we are desperately trying to fix it;. Most companies give you forewarning to any maintenance they are doing. This smacks of "something broke and we are trying to fix it" If thats the case, SUCK IT UP and be honest. If not, you have some really lousy procedures in place.


I second this. I (and colleagues) have used "down for maintenance" to explain any sudden lack of service from genuine maintenance issues to those unscheduled things we really didn't wont to go into details about.

And the silence doesn't help any. It makes people speculate about "reasons".
7304 cr points
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M / Tampa, FL
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Posted 9/10/15
I am sorry, but this is getting ridiculous,it has been well over 24 hours and there has been no explanation as to what the issue is. I would really appreciate someone from crunchyroll to tell us what is going on and when we can expect to have the manga functioning again. Thanks in advance!
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