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Post Reply When trying to view manga I get the message: Error: Sorry, an error occurred!
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Posted 9/20/15
This isn't maintenance as it's been like this for 24 hrs now. I'd say they either killed it, the only developer they have has gone on vacation, hiatus or is so pissed at their lack of pay they left or something along those lines.

Also, every manga they have here can be gotten elsewhere and many here are only incomplete here. You can get the complete elsewhere. I'd look elsewhere and also consider putting your money somewhere else. Only when their bank account gets hit will they get their act together. open manga net for instance has the complete fairy tale along with many others.
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24 / M / America
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Posted 9/20/15 , edited 9/20/15
^ Well, if they killed it, then I have no reason for paying for the membership lol

Damn, the one day I take to read my weekly manga, they go offline.
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Posted 9/20/15

experimentaltea wrote: I don't think your comments are responsible for the turnaround time

Ah. I must have misunderstood this previous statement as being an insinuation that "user negativity" was part of the problem:

experimentaltea wrote: Please don't let user negativity get you down, CR!


~~~~~


experimentaltea wrote: That said, after reading this and the other threads related to the outages, what seemed like it was missing was any sort of encouragement for the team fixing the problem.

I've been down that road as well. But when your experience is that they will never respond (either because they won't see it, or because they're openly ignoring it), it starts to feel a bit pointless. Not to mention that it's somewhat hard to frame "Okay, so this is the third day with no response from anyone but I'm sure someone is working hard on it!" in a positive fashion without sounding sarcastic.

~~~~~

FWIW, my gut feeling is that the manga staff are doing the best they can and have been unfairly maligned for something they have little or no control over. Again, mostly just a gut feeling - but I think it's very likely that the relatively-new owners (The Chernin Group) did exactly what they were saying all along* and gave the company new priorities, including moving existing staff (particularly the IT people) elsewhere.

* - http://www.crunchyroll.com/forumtopic-830511/a-big-day-for-crunchyroll-and-the-future-of-anime?pg=37#45143573
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Posted 9/20/15 , edited 9/20/15
I appreciate what you've said, and I know you've been dealing with this issue on an ongoing basis without many replies from CR. My statement on negativity was blanket (and the phrase "get you down" was an idiom not intended to mean "continue to leave manga down out of spite," although I could have made an encouraging statement without mentioning other users at all), but I was particularly concerned that casual suggestions that the manga might be dropped would seed the idea that this would be an acceptable outcome for a service which has recently experienced several long outages. I know that's not super likely; I just didn't want to allow the idea to exist in a vacuum. The ownership change (which I wasn't aware of), in light of attendant outages and discontinuation of the anime app on certain platforms, is also scary.

In general, it's easier to communicate concerns with a company when the vehicle for those concerns isn't an attack, even a mild one. It can force people who have to respond to the comments into a defensive posture, and close down communication entirely. I also have trouble controlling my tendency toward sarcasm and aggression in communication, so this has been/is difficult to remember.

******EDIT******
My bad, the ownership change doesn't particularly scare me (unless this is very gradual fallout, as the acquisition occurred in 2013). The silence still scares me a little bit, and the length of downtime.
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45 / Seattle
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Posted 9/20/15
How does one frame a question about multiple worsening issues with no meaningful* responses without there being any chance it could be called an "attack"?

It sorta reminds me of what one of my coworkers is dealing with when it comes to a few of the coworkers under him. He can't tell them that they're doing something the wrong way, because that's an attack. He can't suggest a better way to do something than what they're doing, because that's condescending. He can't ask them to leave complex jobs (which they almost invariably make a dog's breakfast of, then leave for others to fix) alone, because that hurts their feelings. He can't... okay, now I'm just belaboring the point.

With respect to the possibility that CR will now decide to drop manga because people suggested that might be their intent: I do agree that "unlikely" is one of the words I would use.

With respect to the ownership change not being scary "unless this is very gradual fallout": Just curious, what would you call a clear pattern of going from extremely responsive and helpful with site issues, to extremely unresponsive and unable to fix issues... that by sheer chance, lines up with the period of time since the new owners took over?

~~~~~
* - You're quite right, I should have included this word as a qualifier to exclude untrue responses**, inaccurate responses***, and meaningless promises****. We do get those. Oh, and first denying****** then flatly mocking****** people who are worried when CR says one thing about the new ownership and direction of the company, while the new owner and the world media say another.
** - http://www.crunchyroll.com/forumtopic-918365/when-trying-to-view-manga-i-get-the-message-error-sorry-an-error-occurred?fpid=51443819
*** - http://www.crunchyroll.com/forumtopic-915321/latest-manga-chapters-missing?fpid=51200409
**** - http://www.crunchyroll.com/forumtopic-918365/when-trying-to-view-manga-i-get-the-message-error-sorry-an-error-occurred?fpid=51459465
***** - http://www.crunchyroll.com/forumtopic-830511/a-big-day-for-crunchyroll-and-the-future-of-anime?fpid=45113985
****** - http://www.crunchyroll.com/forumtopic-830511/a-big-day-for-crunchyroll-and-the-future-of-anime#45095715 ("point" 5), in response to posts like http://www.crunchyroll.com/forumtopic-830511/a-big-day-for-crunchyroll-and-the-future-of-anime?fpid=45110575 and http://www.crunchyroll.com/forumtopic-830511/a-big-day-for-crunchyroll-and-the-future-of-anime?fpid=45113259
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Posted 9/20/15 , edited 9/20/15
Pretty simple ....just fix it...
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Posted 9/20/15
It's been 2 days. At a professional level this problem should have been fixed by now, no excuses. This honestly makes me feel like the people responsible for maintaining this are just having an after school tea party and don't even care about their job but who knows, maybe an alien parasite life form has attacked their houses and is now hosting their bodies to devour on other countless humans. T~T What a bummer.
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45 / Seattle
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Posted 9/20/15
I'm relatively sure this is only the end of the first day or just starting the second day. I can't swear by it, but I think it was up early in the evening Pacific time yesterday. (Either way, it was definitely down by 10.)

For all we know, this might be a hosting provider issue and they've been madly rushing about trying to set up their own servers since the 3-day incident... but it's hard to know when the official party line is "maintenance".
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Online
Posted 9/20/15
I believe the reason why most wont say they messed up is because people will ask for stuff for interrupted services which if im putting my money up i deserve.
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M / New Jersey
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Posted 9/21/15
Hokago Tea Time for Manga-bu?
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45 / Seattle
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Posted 9/21/15
Woohoo... it's back up for now, and maybe with some luck it'll stay up for a while. ^_^
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M / San Francisco
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Posted 9/24/15

arimareiji wrote:

So how did the meeting go? Is anything being implemented to begin fixing any of the multiple issues that have been brought up? If not, has anything at least been decided on (to be implemented at some point in the future)?

I really hope the only result of this wasn't to throw overworked / understaffed people under the bus and pretend they were solely responsible, with a vague resolution to "try harder". That would be even worse than continuing to ignore the problems.


I would seriously consider not assuming how our company is run :/

The meeting went well, though as you saw, we did go through another maintenance period. As we work to improve manga and other things are experiencing pretty dramatic changes on the site, this is not an unexpected consequence and one that we're keeping engineers away from their beds to ensure lasts for as little time as possible.

Manga's very important to us and I'm very confident you all are going to start seeing that even more. I'm not asking for your patience, just that you continue using the service and giving us as much feedback as possible so we can make it even better. I share your frustrations with these two maintenance downtimes and please PM me if you have manga-related issues you want pushed internally.

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Posted 9/24/15
How about this? Whenever there's a problem, you put a stickied thread at the top of this forum explaining what it is and what's being done. We, your paying customers, shouldn't have to go searching through Twitter for scraps of information when the site's features aren't working properly. The problems are bad enough but the silence about them is intolerable. We're just now hearing from you about Tuesday's manga not being available.
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33 / M
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Posted 9/24/15 , edited 9/25/15
And there is sadly no update on all of the non-outage issues.
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45 / Seattle
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Posted 9/25/15

I would seriously consider not assuming how our company is run :/

Fair enough. However, I would seriously consider responding in an honest, timely manner to be a more productive way to deal with people repeatedly asking "What's going on?". When multiple perplexing issues are pointedly left unaddressed and getting worse for weeks and months, we have nothing to do but speculate.

I'm not asking for your patience, just that you continue using the service and giving us as much feedback as possible so we can make it even better.

Duly noted. No doubt the following feedback that has already been given repeatedly (and pointed out to you personally) will eventually be dealt with in a constructive manner, then. Or at least it would be a good place to start, considering this board is loaded with issues that have gotten a whole lot of dead silence in response.

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