Post Reply cancel payment method?
20 cr points
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Posted 9/12/15
how do i remove my card from my account and take my visa information down? i signed up for the loot crate promo ONLY and now i am told that my account signed up for the tree trial instead of the free trial for loot crate....even though i followed the link FROM THE FACEBOOK PAGE POST ABOUT IT. so..please tell me how to take my info off.
Der Zoodirektor
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34 / M / Germany
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Posted 9/12/15

Jamie5m wrote:

how do i remove my card from my account and take my visa information down? i signed up for the loot crate promo ONLY and now i am told that my account signed up for the tree trial instead of the free trial for loot crate....even though i followed the link FROM THE FACEBOOK PAGE POST ABOUT IT. so..please tell me how to take my info off.


You could have just asked in the support ticket.

To take the details off you need to remove all ongoing subscriptions first.
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22 / F / Kaufman, TX, USA
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Posted 9/12/15
If you had put in your credit or debit card information recently, you may have to wait for a long while to cancel it. I've had this happen to me before, and what had happened is that it made me make a new CR account. I also can't remember how long you have to be honest; but my guess is that you may have to wait to cancel for maybe a few days, though, I don't know how many days exactly, but if I can remember this correctly, I had to make myself wait for about 2 or 3 days.
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Posted 9/12/15 , edited 9/12/15
how do i do that? im just on the trial right now and i want to make sure i dont get charged after the trail ends
Der Zoodirektor
23405 cr points
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34 / M / Germany
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Posted 9/12/15
Just cancel it through the membership interface on the last day of its duration.
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