Post Reply Cant subscribe to crunchyroll?
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Posted 9/13/15
So I have tried to get a subscription with crunchyroll, however every time I try and enter my paypal details I get told that something has went wrong and sent back, I have tried this about 6 or so times now and I get the same error. So today I decided to try and enter my card and I got told that I can only have one free trial active on one payment, so I dont understand what is going on as I cant watch in 720p or 1080p skip adds or pop the window out. I have also checked paypal and my card to see if i have had any transactions through with crunchyroll and nothing is appearing. Just wondering if anybody can help.
Crunchyroll Store Manager
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Posted 9/14/15 , edited 9/14/15
Hello!

I would suggest sending an email to our support team at [email protected]

This is also not related to Crunchyroll Store since it's not about gift memberships. Hopefully one of the mods can move your thread to the section of the help section that will be able to help with memberships.

Sorry about that....best of luck! :<
Kiki's Customer Support Service
Kiki 
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Posted 9/14/15
Hey Halisee,

Thank you for reporting the issue. We're currently looking into it.

Sincere apologies for the inconvenience.



In the meantime, if you like, you can sign up for a non-recurring subscription by purchasing a gift membership, and then gifting yourselves the membership.

http://www.crunchyroll.com/store/p/163389/Premium-Membership-Gift-One-Month?src=bottombar
7 cr points
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Posted 9/14/15
hmm, that doesnt seem to be working either, once I try and check out I get and internal error 500 or something like that, but thank you for replying. Hope you have some solutions soon.
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