First  Prev  1  2  3  4  Next  Last
Post Reply Crunchyroll Playback Choppy Again
19048 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 9/17/15
Is anyone else here experiencing choppy playback again? The site is unwatchable right now. Normally I would give it a day or two and not complain but last time this happened it lasted a good chunk of a season! I pretty much never watched the Sound Euphonium opening without choppyness on this site. I am hoping this stops soon but after the last extended period of unacceptable playback I am worried that the site will take weeks to be good again. I'm wondering how many people this affects.
1130 cr points
Send Message: Send PM GB Post
21 / M / Canada
Offline
Posted 9/17/15
Yea I am as well, I do not understand why sites like youtube or even other third party video players can easily stream 1080p but when I try that with Crunchy roll it just goes to shit, I am in a place where I download stuff at over 9 mb/s so that should not be an excuse most 1080p videos on youtube finish loading completely in seconds so why can't Crunchy Roll pick up their shit. This is why I usually quit my membership, the only reason i have a membership is because I like how crunchy roll lets you quote your anime, but thats it, the video quality isn't even the best, and the streaming sucks, I have really powerful computers too so it's not hardware issues.
sw0rdz 
19100 cr points
Send Message: Send PM GB Post
M
Offline
Posted 10/5/15 , edited 10/8/15
I have been running into issues every day this week. I have 100Mbs, and a 1Gb router. This is getting to the point, where I may unsubscribe after a 4 year subscription.

Update
Today, I learned my laptop favors wifi over a physical connection. It also decided to connect to Xfinity's public router, and not my local Wifi. I have now disable wifi, and force my laptop to use physical connection.
36954 cr points
Send Message: Send PM GB Post
35 / M / Minot, ND
Offline
Posted 10/5/15
Had a few days last week where it would play 1080p just fine, but the last few days I have been reduced to 480p or SD. Ping and speed test are great, upgraded my PC to run Metal gear solid 5 a few months ago. So it is something on Crunchyroll server side.

Not the first time in the last 3 years that I have seen this, but this time it seems longer before it gets fixed. Not a big enough issue for me unless it persists for a long time.
10043 cr points
Send Message: Send PM GB Post
31 / M
Offline
Posted 10/9/15
I have complained to them a few times I've changed the DNS servers on my router I even boosted WiFi signals. I watch crunchyroll on alot of devices. TV, Android TV, phone, computer, Chromecast (3 of them ). And no matter what device the same loading is non stop.

Customer service told me it was because I have adblock on. Even if I am an premium member sometimes it screwes up the stream. So I responded "ohh thank you for the help but if you could please tell me how to stop the adblock on my computer from slowing down my phone,tablet and Chromecast it would help alot.". They no longer respond to me apparently. I haven't had a return in 2 weeks.
36954 cr points
Send Message: Send PM GB Post
35 / M / Minot, ND
Offline
Posted 10/9/15
1080p started working again without being choppy for me today. Hope it stays working.
78185 cr points
Send Message: Send PM GB Post
46 / M / Central USA
Online
Posted 10/12/15 , edited 10/12/15
Same issues here.

This has been an ongoing problem for the better part of six months.

Home theater PC, android player, ipad mini, and the samsung tv player, all have the same problem, random, infuriating, stuttering. Yes I have all three, htpc (was win 8/8.1 now win 10 both had the problem) is an i7-2600 with 8 gigs of ram and three disk raid 0 ssd, android tablet is a Samsung SM-P605, Ipad is a 3rd gen mini, and the TV a enhanced (the SEK-1000 smart evolution) Samsung UN46ES8000F (recently replaced by a Sony Bravia 4k that doesn't have a Crunchyroll App). All very capable devices. Things will play smoothly for a few minutes, then freeze for a few seconds, rinse and repeat. The higher the resolution, where an option is available, the more often it happens. Every so often it'll simply freeze completely and about half the time it does that it then jumps to the next video in the series as if the end had been reached (the latter behavior only occurs on the PC, the tablets and TV would just freeze indefinitely requiring a exit and restart).

Reaching out to support got me a 'we're sorry you're having problems, here are a bunch of generic fixes you can try that only apply to your PC' which, upon trying, fixed nothing. I've tried IE, Chrome, and Firefox, all three have the same problem (IE will CRASH when the video freezes). I've tried three different PCs, one of which is a 12 core i7 clocked at 4.5 ghz (water cooled), 16 gigs of ram, with a eight drive SSD raid 0 (lsi 9265-8i fastpath enabled) that boots in under 15 seconds (my game box). I've tried every stinking fix I could find anywhere I could find it, nothing has worked.

I've rebooted my switch (a SMC 24 port managed switch, SMCGS24C-Smart, with aggregate 48 ghz backplane), my router (asus RT-AC68r), and my cable modem (motorola SBG6580) without any change. I've talked to Cox, my ISP, four times, upgraded my account to a commercial guaranteed 35 gbit down which speed tests affirm (before, during, and after trying to watch something). I watch Amazon Prime and Netflix on the same htpc without a SINGLE STUTTER. So.. I'm pretty confident this lies on Crunchyroll or whoever they pay to host their streaming services. And there's no doubt they're aware of the problem because attempts to get them to give a clear answer about over-provisioning their service get absolutely no reply whatsoever.

So, out of frustration I set up wireshark on my htpc and while watching a video I could see the data streaming in and it's obvious to me that something is causing the stream to freeze. Why in the world they would opt to stream the data over TCP I could only guess. That aside, it probably only exacerbates what is apparently either a IO issue with their streaming service or a bandwidth issue (or both). What further supports this is if I watch late at night or early in the morning (which doesn't happen often) mysteriously I have no problems at all, even at 1080p. Some might say it's my ISP, but if that were the case then other streaming services (pick any mentioned in this rant) would have similar if not identical problems (they even use flash too) yet they don't..

I'm so absolutely fed up with this, and will not be renewing next year. No doubt Cruchy will appreciate that as it means one less account competing for the limited bandwidth they're willing to pay for and one less person complaining about the problems they've been having. I've found other sources for the anime I watch. Between Daisuki, Funimation, Frost and Haven I've traded one frustrating seemingly dishonest source for juggling multiple sources that have yet to suffer the same issues (well, Funimation sucked hard for a while but they turned it around). I can't emphasize enough how refreshing it is to be able to skip around a video without worrying about the inexplicable jump to the next episode. I get full frame rate in hidef without a single lost frame, and perhaps nicest of all I won't have to keep paying for a service that apparently could care less about quality and reliability.

Given that I've been a customer since shortly after they started, that I've bit my tongue every time I see a sale go up for half-off that I don't qualify for because I'm already a paying customer (what's the logic in this? those who've not paid crunchy a cent can get on for half-price but people that've been paying for years need not apply? seriously?), I think it's time to end my relationship with CR. I advise anyone on the fence to do the same. If enough people vote with their dollars maybe CR will finally do something about the playback issues but I doubt it. Considering their competitors seem to get their hands on episodes sometimes several weeks early (or perhaps it's an issue with how they process releases) this suggests there's a money issue above and beyond just paying for streaming proxies.

Even if they do turn things around it will be too late for me. How can they ignore pages of threads, hundreds of complaints? Just look at the forums and it paints a depressing picture that completely squashes any confidence things will improve..

So, I guess I'll be leaving. Good riddance to bad rubbish yes? This may be a rant, but it's also a plea. If someone in CR is mismanaging things so badly, or taking way to much of what would otherwise be profit that could be reinvested back into the business, do something about them. Before it's too late.
37709 cr points
Send Message: Send PM GB Post
45 / Seattle
Offline
Posted 10/13/15 , edited 10/13/15
My sympathies. As near as I can tell, the downward spiral has been slowly accelerating ever since the buyout-that-wasn't-a-buyout. I remember very well being incredibly happy with CR's content, delivery, and customer service in the past - and very worried when they started responding to questions about the buyout with what was extremely wishful thinking at best.

When a few of us brought up that they were saying one thing and the new owner was very publicly saying another, we got this response (paraphrased and condensed): "No, we're not being bought out! No, nothing will change even though our new owner first tried to buy Hulu, then settled for us, and is now cheerfully telling everyone that he's going to use the company's service to expand into lots of other genres! Stop being such a whiny little brat, shut up, and watch anime!"
36954 cr points
Send Message: Send PM GB Post
35 / M / Minot, ND
Offline
Posted 10/14/15
4 days of working video, and then back to choppy. At least it is a start of a new season, so I can keep watching Bleach till it is good again.
78185 cr points
Send Message: Send PM GB Post
46 / M / Central USA
Online
Posted 10/15/15
Watched two episodes the smoothest it's been in weeks, halfway through a third returns the stutter. Sigh. In case you're curious, look up wireshark and how to show "time since previous frame" to see what happens when CR takes a dump. I especially like when the stream hangs for over five seconds. That seems to be when handhelds tend to just lock and PCs skip to the next episode. That's five seconds between packets that typically stream through with an average of 0.0004 seconds between.. If that doesn't indicate something broken with CR playback I don't know what would. Heaven forbid they reconfigure the player to buffer more, to smooth out when this garbage happens. Argh.
Posted 10/15/15
I believe its their DRM they have in place that causes a lot of the lag. I could be wrong, but this is what I've heard.
5007 cr points
Send Message: Send PM GB Post
Offline
Posted 10/20/15
Starting 2 days ago, I've been experiencing SD-playback regardless of the device being used.

My preferred playback device is AppleTV but testing with Xbox360 and on my iPhone I get the same issue.

I'm on a 60Mbit cable connection, no other internet activity going on. Same happens on my phone's 14Mbit LTE connection.

Netflix streams 1080p without issue. My 4K TV has a built in Amazon app that streams 4K shows without issue.

Nothing has changed at my end.

I can live with the VHS quality visuals but the garbled audio is awful.

What's weird is that if I resume or replay a show viewed before this issue started, it'll stream in HD perfectly.

But any new episodes I watch are locked in SD.
13059 cr points
Send Message: Send PM GB Post
Offline
Posted 10/21/15
There does seem to be something going on with the playback. It was working fine for the past few months but a few days ago it started getting a little choppy again. I just tried watching Anti-Magic Academy episode 3 and it was stuttering so much on both 720p and 1080p that it is unwatchable.
9282 cr points
Send Message: Send PM GB Post
Offline
Posted 10/22/15
Ive been having this issue. It appears to be a bandwidth problem. I play solely off of PC. There is yet to be a answer to this problem from CR staff. I am disappointed with that, Please resolve this issue. A public post is in order to address these concerns.
37709 cr points
Send Message: Send PM GB Post
45 / Seattle
Offline
Posted 10/22/15

demosthenas wrote:

Ive been having this issue. It appears to be a bandwidth problem. I play solely off of PC. There is yet to be a answer to this problem from CR staff. I am disappointed with that, Please resolve this issue. A public post is in order to address these concerns.


I wish you the best of luck, but no matter how many times you repeat this request or where, 1) you probably won't get any response, and 2) even if you do it'll be an email (probably template) or a FAQ that don't have anything to do with what you're saying and blame everything but CR.
First  Prev  1  2  3  4  Next  Last
You must be logged in to post.