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Post Reply Crunchyroll Playback Choppy Again
JDTAY 
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Posted 10/23/15 , edited 10/23/15
I was getting a good stream without premium, but now that I've been temporarily gifted premium, the quality has dropped considerably. >_>

I never had this problem before... It does sound like a bandwidth thing.

Edit: Actually, wait, pressing the rewind fifteen seconds button in the Android app fixes it. That would make me think it's an app thing, except it's happening on all platforms.
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Posted 10/23/15 , edited 10/23/15

JDTAY wrote:

I was getting a good stream without premium, but now that I've been temporarily gifted premium, the quality has dropped considerably. >_>

I never had this problem before... It does sound like a bandwidth thing.

Edit: Actually, wait, pressing the rewind fifteen seconds button in the Android app fixes it. That would make me think it's an app thing, except it's happening on all platforms.


You jump back fifteen seconds worth of data you've already buffered and playback smooths out. That's not really surprising actually. You can get the same effect by clicking pause and counting fifteen seconds before pressing play.
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Posted 10/25/15 , edited 10/25/15
If I end up leaving CR myself, this will be one of the primary reasons* (with the secondary reason being manga, though here has been some improvement** in delivering titles other than the ones from Squeenix***). Sometimes playback is reliable, but it's become increasingly common that it lo... oks... mor... e li... ke... this. Flip a coin, and you'll get more reliability.


* - The other will be their refusal to consider that anyone but the victim might be at fault despite a disturbingly-long list of break-ins over several months, fix the notifications so that you get emailed instead of an intruder, or lift the requirement that you keep a credit card on file that can be used by an intruder in the CR Store while you have an active subscription - even if you owe them no money because you've already prepaid a year in advance.

** - Granted, it would have been hard to get much worse.

*** - Squeenix appears to have gotten a contract that allows them to do (sometimes poor) translation themselves, and deliver chapters whenever the heck they feel like it. I haven't gone through and checked them all, but they're generally months behind... and in at least one case, nearly a year behind.
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46 / M / Central USA
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Posted 10/28/15
Sigh, I've got video streaming from Youtube, Netflix, Amazon Prime, Daisuke, and Crunchy all at the same time. Guess which one will only play a few seconds at a time... Thank you CR for sucking yet again. I've got a buddy out in Colorado I convinced to try out CR a few years back, called him up and he's having the exact same problem. WTF Crunchy?!? Please for the love of yourselves fix your damn problems!
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Posted 10/29/15
Looks like CR will stay choppy for a long time, subscription is up in Dec and looks like I will have to find somewhere else for anime watching, and figure buying.
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Posted 10/30/15
Argh!

Example of what I experience right here: https://youtu.be/PWfHwRZA9e4

I simply gave up trying to watch anything on Crunchy. It was pointless to try.
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Posted 10/30/15 , edited 10/30/15
I am getting really tired of this now, as all the videos I am watching is unwatchable couse of either lag, not starting at all, or random stops in the middle of the show. I started getting these problems like a month back or so... I'm starting to question the reason for paying for a subscription to a page that is not working properly.
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Posted 10/30/15 , edited 10/30/15

iamsemiazas wrote:

Argh!

Example of what I experience right here: https://youtu.be/PWfHwRZA9e4

I simply gave up trying to watch anything on Crunchy. It was pointless to try.

My last impression, right or wrong, was that on any given occasion you would get more reliable results from flipping a coin. I would test this out of curiosity... but why? At best, only a handful of CR users would care. The top management of CR don't give a rat's behind.

There was a little girl,
Who had a little curl,
Right in the middle of her forehead.
When she was good,
She was very good indeed,
But when she was bad she was horrid.

There was a little girl, by Henry Wadsworth Longfellow
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Posted 10/30/15

arimareiji wrote:

My last impression, right or wrong, was that on any given occasion you would get more reliable results from flipping a coin. I would test this out of curiosity... but why? At best, only a handful of CR users would care. The top management of CR don't give a rat's behind.



Not sure what you're trying to say? I should just keep trying until it works? That's certainly how I started but fast forward six months and I now know that while dancing in a circle while patting my head and rubbing my belly will sometimes get a video to play without too many problems, the very next video would run like diseased-ridden manure.

Perhaps if enough people step up and share similar videos. If enough show that a significant portion of the Crunchy clientele are suffering the maybe, if for no other reason than fear of bad press, whoever is calling the shots might pull his head out of the warm stinky place it's currently firmly wedged and do something to improve things.
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Posted 10/30/15 , edited 10/30/15

iamsemiazas wrote:


arimareiji wrote:

My last impression, right or wrong, was that on any given occasion you would get more reliable results from flipping a coin. I would test this out of curiosity... but why? At best, only a handful of CR users would care. The top management of CR don't give a rat's behind.

Not sure what you're trying to say? I should just keep trying until it works? That's certainly how I started but fast forward six months and I now know that while dancing in a circle while patting my head and rubbing my belly will sometimes get a video to play without too many problems, the very next video would run like diseased-ridden manure.

Perhaps if enough people step up and share similar videos. If enough show that a significant portion of the Crunchy clientele are suffering the maybe, if for no other reason than fear of bad press, whoever is calling the shots might pull his head out of the warm stinky place it's currently firmly wedged and do something to improve things.

It was more commiseration and agreement than anything. The only thing I bother watching at CR anymore is Hakone-chan, because I don't like hopping on one foot while chanting Buddhist prayers over my laptop either.

You're more of an optimist than I am. Between their seriously malfunctioning "security" for card info and the freezing (not to mention that manga, the only content I still regularly follow, has almost as many bugs per square mile as a rainforest), I'm probably on my way out the door because they won't fix anything unless it's no longer possible to pretend that this won't cost them more in the long run. The new owner seems to have given CR a bad case of corporatitis - glad to save a dollar today, even if people warn you that it means you'll lose $100 next quarter. (Then next quarter, blame everything but your own decision.)
The Wise Wizard
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Posted 10/31/15

iamsemiazas wrote:

Perhaps if enough people step up and share similar videos. If enough show that a significant portion of the Crunchy clientele are suffering the maybe, if for no other reason than fear of bad press, whoever is calling the shots might pull his head out of the warm stinky place it's currently firmly wedged and do something to improve things.

As long as their subscriber count keeps going up (now up to 700,000 from 400,000 a year ago), and the majority of people apparently don't have problems streaming worth complaining about, there isn't much pressure on them. That is especially true if one suspects there is pressure from above to keep costs limited.

I don't see a problem with people that have video problems that haven't been resolved posting videos demonstrating those.

That said, they should also publish their location (preferably the city, but at least the country, and if a large country the state/province/region) and ISP, as that would highlight if the problems are regional in nature or "mysteriously" related to certain ISPs. (Keep in mind Netflix has made interconnect deals with some ISPs, has onsite servers in others, and Comcast owns a chunk of Hulu [via its NBCUniversal acquisition], which means good Hulu streaming on Comcast should be no surprise). Simply posting without this information means a CR supporter could simply come along and post a video of their streaming working fine in response. If location/ISP information were included, that wouldn't matter unless theirs was the same.


For anyone that is quick to claim, "Everyone is having problems", I have two points. One, obviously "everyone" isn't because I'm not. I'm also not arrogant enough to think that because I'm not that doesn't mean someone on the other side of the country or even 200 miles away isn't. Second, if the majority were, how do you explain how the subscriber numbers continue to climb year after year?

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Posted 10/31/15
I am having problems with choppy streaming.
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Posted 10/31/15
I am having problems with choppy streaming
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Posted 10/31/15 , edited 10/31/15

TheAncientOne wrote:
I don't see a problem with people that have video problems that haven't been resolved posting videos demonstrating those.

That said, they should also publish their location (preferably the city, but at least the country, and if a large country the state/province/region) and ISP, as that would highlight if the problems are regional in nature or "mysteriously" related to certain ISPs. (Keep in mind Netflix has made interconnect deals with some ISPs, has onsite servers in others, and Comcast owns a chunk of Hulu [via its NBCUniversal acquisition], which means good Hulu streaming on Comcast should be no surprise). Simply posting without this information means a CR supporter could simply come along and post a video of their streaming working fine in response. If location/ISP information were included, that wouldn't matter unless theirs was the same.

This is a noble idea, but I have a hard time swallowing that it's up to the forum users (who are probably only a small fraction of the people that try to report these problems) to band together, report and collate quite a bit of data that CR can't be fussed with examining (even though they already have it in the form of detailed reports), and prove to CR that it really is their problem when CR has given every indication they don't want to hear it.



For anyone that is quick to claim, "Everyone is having problems", I have two points. One, obviously "everyone" isn't because I'm not. I'm also not arrogant enough to think that because I'm not that doesn't mean someone on the other side of the country or even 200 miles away isn't. Second, if the majority were, how do you explain how the subscriber numbers continue to climb year after year?

I can't recall having made that claim, or having seen anyone else make that claim. If I'm wrong, please say so.

I'm sure you've also seen thread after thread of people saying the same things, getting ignored, and the thread then falls into obscurity because the next group to come along creates their own thread. And I think it's a reasonable assumption that those who are even aware of the forums, let alone come here to complain after customer support functionally ignores them... are probably a small fraction of those who experience these problems. But regardless of what exact percentage of people are experiencing these problems and biting their tongue, or accept mediocre service because they think they can't get any better, or try to get help from customer support but eventually give up, etc... I don't believe they can be dismissed as insignificant.

You raise a good point that CR claims that the number of subscribers continues to experience explosive growth. But even if we accept that the numbers haven't been massaged at all, the number of anime fans is ultimately finite. If CR continues to try to sweep these problems under the rug, they'll eventually run out of new subscribers to recruit after the old ones give up.
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Posted 10/31/15

TheAncientOne wrote:
As long as their subscriber count keeps going up (now up to 700,000 from 400,000 a year ago), and the majority of people apparently don't have problems streaming worth complaining about, there isn't much pressure on them. That is especially true if one suspects there is pressure from above to keep costs limited.

How does one go about finding subscriber counts? With 700k paying customers it's difficult to conceive why there isn't sufficient liquidity to bolster flagging resources.


TheAncientOne wrote:
I don't see a problem with people that have video problems that haven't been resolved posting videos demonstrating those.

Thanks.


TheAncientOne wrote:
That said, they should also publish their location (preferably the city, but at least the country, and if a large country the state/province/region) and ISP, as that would highlight if the problems are regional in nature or "mysteriously" related to certain ISPs.


Commercial Cox cable connection in Tulsa, Oklahoma. CIDR
I typically stream from Crunchyroll here

Traceroute:


Looks like they're blocking ICMP type 11 at their Level 3 edge, whatever is on the other side of 4.59.32.93.


TheAncientOne wrote:
Simply posting without this information means a CR supporter could simply come along and post a video of their streaming working fine in response. If location/ISP information were included, that wouldn't matter unless theirs was the same.


I beg to differ. You're logic is specious. My claim is I often have playback problems. I never said I always have playback problems. Evidence to the contrary cannot be proven because to do so you would need to show every video ever watched by everyone else but me playing without issue. One example of judder free playback doesn't even come close to proving the negative.


TheAncientOne wrote:
For anyone that is quick to claim, "Everyone is having problems", I have two points. One, obviously "everyone" isn't because I'm not. I'm also not arrogant enough to think that because I'm not that doesn't mean someone on the other side of the country or even 200 miles away isn't. Second, if the majority were, how do you explain how the subscriber numbers continue to climb year after year?

I guess it's a good thing I didn't claim everyone is having problems.

Did you watch my video? I'll happily do a side-by-side simultaneous comparison between choppy Crunchy and any other service you prefer assuming whatever you choose doesn't require money.

If Crunchy has 700k paying customers I shudder to think how many freeloaders there are. It's no wonder a few thousand people with playback problems are easily ignored. Which is fine for the remaining six hundred and ninety seven thousand viewers. But for us in the choppy playback minority, assuming your belief we are a minority is correct, it's hard to accept "99.57 percent of our paying customers don't have a problem so you guys either live with the issue or find somewhere else to go, we don't care" as your post portrays.

If you bother to regularly check the help forum you may find a surprising number of threads where people are having playback issues and of those almost all of them are cries for help with inconsistent playback frame rate. I believe it's the topic that occurs the most, the second popular being payment issues. But then I must admit I haven't actually tracked the exact numbers. This is just the impression built over the last two weeks while trying to find a solution.

I think it's safe to say of all the issues that Crunchyroll users have the number one highest, by a wide margin, is inconsistent playback. Unfortunately getting everyone with this problem cooperating is like herding cats. Which is the only reason I've started speaking up about this.

I've had this problem for over half a year, in that it started occurring at least once a week, and it has steadily worsened over time. I've replaced computers, upgraded operating systems, upgraded the software involved (Adobe Flash, Chrome, IE, Firefox, etc.) and of course various firmware on my mobile devices and the only thing remaining consistent throughout all the changes has been choppy playback. I've lived with it for a long time and finally reached the limits of my patience.

To those I've offended, how about some compassion? Try walking in my shoes for six months of "waa...aaaa.. Kak....uii... Ge....n....ki d..esu ka?" It's wonderful so many aren't having problems but that does not justify not only ignoring those with the problem but even disparaging them for speaking up about it. If you've got the time to blow me off how about spending it trying to help instead?
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