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Post Reply Crunchyroll Playback Choppy Again
The Wise Wizard
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Posted 10/31/15 , edited 10/31/15

arimareiji wrote:

I can't recall having made that claim, or having seen anyone else make that claim. If I'm wrong, please say so.

That part was addressed to all reading the message (which is why it began with "For anyone.."), and is also why there was additional space between it and and my reply directed to you.

Keep in mind that when replies are made in a public forum, not all material in that reply is for the sole consumption of the person being quoted.



I'm sure you've also seen thread after thread of people saying the same things, getting ignored, and the thread then falls into obscurity because the next group to come along creates their own thread. And I think it's a reasonable assumption that those who are even aware of the forums, let alone come here to complain after customer support functionally ignores them... are probably a small fraction of those who experience these problems. But regardless of what exact percentage of people are experiencing these problems and biting their tongue, or accept mediocre service because they think they can't get any better, or try to get help from customer support but eventually give up, etc... I don't believe they can be dismissed as insignificant.

Indeed I have, and many of those probably either had their problems go away or gave up and left CR. Once upon a time I had problems with CR for a few months, so I would fit in the prior category.

I also have noticed a number of people that didn't bother reporting their problems to CR, for various reasons. It is a sure bet CR doesn't have someone looking up that user, seeing what location(s) they are streaming from, and making a log of that. Frankly, I'm not certain they are keeping a spreadsheet someone of specific locations, CDN server connections in use, etc. that people are using, so that they can spot patterns. I suspect they are probably just counting the number of complaints, perhaps sorting them by country, and perhaps noting if their is any negative impact on the subscription and viewership numbers for those regions.

As you said, eventually CR's natural growth will slow. At that point they will re-examine what it takes to continue growing and perhaps focus more on the issues that affect retention. With a typical corporation, focused more on quarter-to-quarter results than long term at the expense of that, the method to gets the most growth for the least expense is what they'll do. If users could present CR with pre-packaged data highlighting where the problems lie, it would lower CR's cost and make them more likely to act.

I'm not making excuses for CR, I'm simply being pragmatic about how corporations normally work, rather than how they "should".




iamsemiazas wrote:

How does one go about finding subscriber counts? With 700k paying customers it's difficult to conceive why there isn't sufficient liquidity to bolster flagging resources.

They are posted in news articles from time to time.

One of the recent articles citing the 700,000 was this one:
http://www.animenewsnetwork.com/news/2015-10-22/crunchyroll-sumitomo-announce-partnership-to-create-company-to-co-produce-anime/.94495

The announcement lists that Crunchyroll has 700,000 paying subscribers and more than 10 million registered users worldwide.


One of the earlier articles at the time the 400,000 count was reached was this one:
http://www.animenewsnetwork.com/daily-briefs/2014-11-23/crunchyroll-streaming-service-has-400000-paid-subscribers-listed/.81360



I beg to differ. You're logic is specious. My claim is I often have playback problems. I never said I always have playback problems. Evidence to the contrary cannot be proven because to do so you would need to show every video ever watched by everyone else but me playing without issue. One example of judder free playback doesn't even come close to proving the negative.

Keep in mind you are also providing one example, regardless of whether you are claiming those problems are constant, frequent, or occasional. The person posting the problem-free result could likewise claim "I never/rarely have problems, and I'll be glad to post a new experience any time".

As I said before, without ISP/location/time/date on both, it really doesn't mean much. The micro-sample of just myself and you proves some people have problems, some don't.

We're in locations several hundred miles apart so we might not be streaming from the same CDN server. If we were, however, an interesting experiment would be to stream the same video at the same resolution at the same time. Even if still stuttered for you and worked fine for me, that would still leave a number of variables, as we use different ISPs (I'm on Comcast), our route to the CDN server would differ, and there might even be more than one physical server at the CDN node serving the same video.

The one pattern I've noticed over the years is that many people report having problems during "prime time" that go away when demand is lower. They usually blame CR in not having enough bandwidth at their CDN, and point to other services working fine at the same time as evidence that must be it.

Even time of day isn't always the culprit, however, as I've seen others report they have problems at any time of day or week. I does point out how easy a pattern is to spot when people more consistently make information available.



Did you watch my video? I'll happily do a side-by-side simultaneous comparison between choppy Crunchy and any other service you prefer assuming whatever you choose doesn't require money.

Yes, I did. Quite unviewable.

The problem with limiting comparisons to free-to-view sources is that those are often limited in resolution, and sometimes rely on Hulu. (The latter is for the free offerings from Funimation, TAN, Viz, and Aniplex Channel websites, whereas the earlier two use their own resources for subscribers). If I had to pick a free service to compare to, I would say YouTube, as they can match resolution, and I've certainly experienced occasional issues with them while CR would work fine.


If Crunchy has 700k paying customers I shudder to think how many freeloaders there are. It's no wonder a few thousand people with playback problems are easily ignored. Which is fine for the remaining six hundred and ninety seven thousand viewers. But for us in the choppy playback minority, assuming your belief we are a minority is correct, it's hard to accept "99.57 percent of our paying customers don't have a problem so you guys either live with the issue or find somewhere else to go, we don't care" as your post portrays.

I expect the problem percentage is higher than that, but as I pointed out earlier in this reply, for most corporations, it is a numbers game and often with short-term thinking. Frankly, given the percentage of people that "age out" of anime, it might even be a game they can win.



To those I've offended, how about some compassion? Try walking in my shoes for six months of "waa...aaaa.. Kak....uii... Ge....n....ki d..esu ka?" It's wonderful so many aren't having problems but that does not justify not only ignoring those with the problem but even disparaging them for speaking up about it. If you've got the time to blow me off how about spending it trying to help instead?

I'm trying to help you by pointing out that based on what I've observed, the only way one is likely to see effective action in the near term is to essentially make CR's job easier for them. Sure, it shouldn't be the users job to do so, but there is "How things should be" and "How things are".

Frankly, if I were in your shoes, I would consider my alternatives. Since you are in the US, you can get a healthy percentage of anime simulcasts via Hulu (albeit some [primarily from Funimation] on a delayed basis). If you also view a significant amount of "normal TV", you could opt for their new (but more expensive) commercial free option. Try that for a while, and then check back in at CR using a free trial or guest pass after awhile to see if things have improved.

Here's a suggestion that would be easier to implement than collating data for CR: Get as many people as possible that are having problems to agree to cancel their CR subscriptions for the same month. If the percentage is high enough, that would garner more attention than many threads of complaints.
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Posted 10/31/15 , edited 10/31/15

TheAncientOne wrote:


arimareiji wrote:

I can't recall having made that claim, or having seen anyone else make that claim. If I'm wrong, please say so.

That part was addressed to all reading the message (which is why it began with "For anyone.."), and is also why there was additional space between it and and my reply directed to you.

Keep in mind that when replies are made in a public forum, not all material in that reply is for the sole consumption of the person being quoted.

I'm quite aware of that, which is why I immediately followed the implied "myself" with "or... anyone else". If someone has made that claim, as your wording implies ("For anyone that is quick to claim, 'Everyone is having problems'"), then I'm curious who and when. If not, it would hardly be the first time someone on the Internet has beaten up on a straw man, though usually they attribute it to those they disagree with more directly.



I'm sure you've also seen thread after thread of people saying the same things, getting ignored, and the thread then falls into obscurity because the next group to come along creates their own thread. And I think it's a reasonable assumption that those who are even aware of the forums, let alone come here to complain after customer support functionally ignores them... are probably a small fraction of those who experience these problems. But regardless of what exact percentage of people are experiencing these problems and biting their tongue, or accept mediocre service because they think they can't get any better, or try to get help from customer support but eventually give up, etc... I don't believe they can be dismissed as insignificant.

Indeed I have, and many of those probably either had their problems go away or gave up and left CR. Once upon a time I had problems with CR for a few months, so I would fit in the prior category.

I also have noticed a number of people that didn't bother reporting their problems to CR, for various reasons. It is a sure bet CR doesn't have someone looking up that user, seeing what location(s) they are streaming from, and making a log of that. Frankly, I'm not certain they are keeping a spreadsheet someone of specific locations, CDN server connections in use, etc. that people are using, so that they can spot patterns. I suspect they are probably just counting the number of complaints, perhaps sorting them by country, and perhaps noting if their is any negative impact on the subscription and viewership numbers for those regions.

As you said, eventually CR's natural growth will slow. At that point they will re-examine what it takes to continue growing and perhaps focus more on the issues that affect retention. With a typical corporation, focused more on quarter-to-quarter results than long term at the expense of that, the method to gets the most growth for the least expense is what they'll do. If users could present CR with pre-packaged data highlighting where the problems lie, it would lower CR's cost and make them more likely to act.

I'm not making excuses for CR, I'm simply being pragmatic about how corporations normally work, rather than how they "should".

As I said in the portion not quoted, it's a noble idea to think it would be possible for the forum users to band together, report and collate quite a bit of data that CR can't be fussed with examining (even though they already have it in the form of detailed reports), and prove to CR that it really is their problem when CR has given every indication they don't want to hear it. But it's grossly impractical, and it would be no more than tilting at windmills even if it were practical.

I realize you're not trying to make excuses for CR, but functionally that is what you're doing.


[In response to iamsemiazas]
I'm trying to help you by pointing out that based on what I've observed, the only way one is likely to see effective action in the near term is to essentially make CR's job easier for them. Sure, it shouldn't be the users job to do so, but there is "How things should be" and "How things are"...

Here's a suggestion that would be easier to implement than collating data for CR: Get as many people as possible that are having problems to agree to cancel their CR subscriptions for the same month. If the percentage is high enough, that would garner more attention than many threads of complaints.

Getting forum users (who, again, are only a small fraction of those who have these problems) to be aware of such an effort and band together in large numbers is no more practical than imagining the forum users can band together to report and collate data that CR already has and ignores. As you say, there is a "should" and then there is reality with respect to what corporations will do. The same applies in reverse.

TLDR: CR certainly already knows unequivocally that freezing and stuttering affects a large number of users. Implying that if the forum users prove it to them (via impractical methods) even more unequivocally, then maybe CR will do something, puts me in mind of playing with a kitten by dangling a string just out of reach.
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Posted 11/1/15 , edited 11/1/15
Having issues as well. Started about two weeks ago... Effects kodi streams, Chromecast streams and web site flash player streams.. Currently have multiple other streaming services (Netflix, funimation, hulu) with no issues.. Cable internet through comcast / xfinitu with a 90mb connection. Pretty sure this issue is on your end.. Btw tried different DNS servers etc.

Will give it another few days.. If it's still happening I will simply cancel my service I have had for many years. Maybe coming back in a few months to test and see
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Posted 11/1/15

TheAncientOne wrote:

As I said before, without ISP/location/time/date on both, it really doesn't mean much. The micro-sample of just myself and you proves some people have problems, some don't.



Yup, but muddy the waters enough and anyone considering the subject might just give up out of boredom or frustration, right? The issue isn't 'people experience trouble-free Crunchyroll playback' it is, and has always been, 'my Crunchyroll playback sucks all too often and I'm not alone.'

I am having problems and all evidence points to an issue with Crunchyroll. Telling me, and by proxy anyone considering hopping on the bandwagon, that I'm wasting my time, that I should consider finding another source, or I need to provide incontrovertible proof, is NOT helping. I don't want this kind of "help." Frankly, if you're being honest, I don't understand why you'd consider such help trying to improve the situation. But then I doubt helping is your true intent.

It's a fact that I could take my business elsewhere, I believe I mentioned it in a previous post as one of the possible 'solutions' to the problem. But I don't want to take my business elsewhere. If I did I certainly wouldn't have wasted this time and effort on pursuing ANY avenue of change. Including the outside chance I raise enough stink on the forums that someone might, by god, care enough to look into the issue or at the very least give me more of a response than a form letter outlining Windows OS cure-alls that have been around since Windows 95.

I apologize. I could address all of what you said individually as before but in the interests of keeping it simple, you're not helping. You're going to bat for Crunchyroll as you've probably done in the past. Often enough, and well enough, that someone felt you needed a unique forum title as a reward and possibly to provide additional emphasis you know what you're talking about. You do it well, trying to help by not helping. I do not doubt that at some point in your history you excelled at debate. I can appreciate your point of view. You've got your wise title to protect as well as a more intimate relationship with CR than some random nutjob that just happens to pay for a premier subscription. But consider this, just by stepping up to the plate you've given me credence. I've been tilting at windmills and you tried to trip me. I've made enough noise that you felt incumbent to intrude and confuse the issue. Perhaps, instead of proving once again how smart it was to bequeath you with the illusion of wisdom, you might use your added influence over the machinery that is Crunchyroll and kick this upstairs for further review.


I don't intend to stop until the problem is fixed and I invite everyone frustrated with these issues to come along for the ride. I will continue to video when playback is bad. I will continue to complain on the forums, by email, and via their worthless support system. If need be I have room to escalate. I will make such a nuisance of myself either CR will simply cancel my account (which would make me a martyr) or finally put the effort necessary into fixing the issue even if it ultimately proves to be on my end. I must add should CR work with me to prove it's a problem with my provider, my network, my computers, and/or my software I will share these details here and eat whatever amount of crow necessary. I wouldn't have started this whole thing if I wasn't absolutely certain the issue is not on my end but I also believe in admitting when I'm wrong. I doubt I'm wrong. Mostly I want someone to care instead of being ignored as they've done for months now.

The ball is in Crunchy's court even if they refuse to play.

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Posted 11/2/15
I changed my DNS to Google and it seems better although I get a few chops here and there
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Posted 11/2/15
I used to post alot sent Tickets in but found other ways to watch !

My complaint one day will work fine the nect kaboom it's a big headache !

But this weekend was really bad eve going on today shorts wouls stop when they didnt before!

And then a constant problem the rwo minute stop at the end of the episode ! I have to either watch later or finish somewhere else!
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Posted 11/4/15
I keep having issues with the buffering of the shows. I can go maybe 3-4 seconds before it stops. If I pause it I can maybe get 10 seconds. This is happening on my Wii U app and also if I access the site through my Mozilla FF browser.
Zoidey 
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Posted 11/4/15
Here is a fix for CrunchyRoll: Scrap Flash Player! Flash has been having nothing but major problems with security etc for months now and lot of big web sites, companies etc are calling for it to be scrapped and killed off. Mozilla has permanently blocked it for good reason. I'm pretty sure YouTube has even scrapped it in favour of HTML5. Even Silverlight is better than Flash Player. I really hope and think that as Premium users we should be reimbursed for all these issues, why are we paying for a service that's not really being provided? Why pay to have the right to watched the latest episode of your favourite anime within a hour of it being aired in japan if you can't watch it or takes you like two hours to watch a 24min episode?
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Posted 11/5/15
It appears CR has bumped the compression ratio on streams. At least for me.

In the last four days videos have played without stutter however there are significantly more compression artifacts (blocks among other things) in the images.

For those who don't understand: By raising the compression ratio the same type of stream (720p, 1080p, at 30 fps) requires less data transferred per second to play reliably. This translates to more consistent frame rates on slower connections. BUT players must work a little harder to decompress the stream (a beefier computer is needed to keep things smooth) and the image quality suffers due to the inevitable degradation caused by lossy compression.

If you've noticed more 'cubes' while watching, especially where there's a wide expanse of subtle color gradation (like a blue sky that shades from light to dark) then you're seeing what I'm talking about. It's a work-around for not having enough bandwidth to support all the people watching. Honestly it's an improvement but it's evidence of what's been wrong all along. CR has seven hundred thousand paying subscribers but won't spend some of that profit on more bandwidth. Adding insult to injury they choose to ignore the complaints.

This is only a stop-gap, a bandaid. They're going to run out of bandwidth again and then we'll have stuttering macro-blocked video instead of just stuttering video. I can understand wanting to pay for your new mansion off the beaches of Hawaii, the one with the heated driveway, but whoever's making these budgetary decisions is running Crunchyroll right into the ground.

Why oh why does Daisuki refuse to offer a 'pay for no advertising' option.
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Posted 11/5/15 , edited 11/5/15
Yes! The videos are freezing at precisely 10 second intervals! What is up?? What is the use of having a no-ad premium membership if the shows stream better when there are ads? So disappointing! Might be better to go back to free watching and at least not have all the interruptions.
Posted 11/7/15 , edited 11/7/15
I'm having a bit of an issue with the choppy playback myself lately as well...
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Posted 11/7/15 , edited 11/7/15
Fudge, compression artifacts disappeared but the stutters of death are back. You know, after a hard day of labor in the salt mine all I wish is to sit down to some mind numbing Anime courtesy of Crunchyroll. And these days my simple dream is not to be. Whoever flipped the switch on the compression ratio needs to flip it back. I can live with compression artifacts if the benefit is n...ooo...m..m..mo.oo.o..re st..u..u..te....r..r...ri...n..n..ng.. Strangely enough, the god-awful ads Daisuki feel they must grace their viewers with steam down without a hitch, and so does their anime. But I swear if I see that guy from Botswana with half his teeth missing claim he's a mechanic one more time I may very well rip out my own brain.
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Posted 11/8/15

iamsemiazas wrote:

Fudge, compression artifacts disappeared but the stutters of death are back. You know, after a hard day of labor in the salt mine all I wish is to sit down to some mind numbing Anime courtesy of Crunchyroll. And these days my simple dream is not to be. Whoever flipped the switch on the compression ratio needs to flip it back. I can live with compression artifacts if the benefit is n...ooo...m..m..mo.oo.o..re st..u..u..te....r..r...ri...n..n..ng.. Strangely enough, the god-awful ads Daisuki feel they must grace their viewers with steam down without a hitch, and so does their anime. But I swear if I see that guy from Botswana with half his teeth missing claim he's a mechanic one more time I may very well rip out my own brain.


Sorry, I know this is an extremely long shot... but try either adjusting your Flash settings to nuke all Flash cookies (local storage), or if you can't do that, go to Flash's webpage that's linked in this thread to nuke them. It's probably simple coincidence that it helped me today (no guarantee for the long term), but I don't think it can hurt.
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Posted 11/12/15

arimareiji wrote:


iamsemiazas wrote:

Fudge, compression artifacts disappeared but the stutters of death are back. You know, after a hard day of labor in the salt mine all I wish is to sit down to some mind numbing Anime courtesy of Crunchyroll. And these days my simple dream is not to be. Whoever flipped the switch on the compression ratio needs to flip it back. I can live with compression artifacts if the benefit is n...ooo...m..m..mo.oo.o..re st..u..u..te....r..r...ri...n..n..ng.. Strangely enough, the god-awful ads Daisuki feel they must grace their viewers with steam down without a hitch, and so does their anime. But I swear if I see that guy from Botswana with half his teeth missing claim he's a mechanic one more time I may very well rip out my own brain.


Sorry, I know this is an extremely long shot... but try either adjusting your Flash settings to nuke all Flash cookies (local storage), or if you can't do that, go to Flash's webpage that's linked in this thread
to nuke them. It's probably simple coincidence that it helped me today (no guarantee for the long term), but I don't think it can hurt.

I domt have to woory about that detail for now since the vidoes dont load at all let alone the website / slow / disconnects! They havec some issues going on ! All the other websites I went to work only CR has a patent on it's unique problems !

Forget about producing anime get the website to work better!
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Posted 11/12/15

iamsemiazas wrote:

Same issues here.

This has been an ongoing problem for the better part of six months.

Home theater PC, android player, ipad mini, and the samsung tv player, all have the same problem, random, infuriating, stuttering. Yes I have all three, htpc (was win 8/8.1 now win 10 both had the problem) is an i7-2600 with 8 gigs of ram and three disk raid 0 ssd, android tablet is a Samsung SM-P605, Ipad is a 3rd gen mini, and the TV a enhanced (the SEK-1000 smart evolution) Samsung UN46ES8000F (recently replaced by a Sony Bravia 4k that doesn't have a Crunchyroll App). All very capable devices. Things will play smoothly for a few minutes, then freeze for a few seconds, rinse and repeat. The higher the resolution, where an option is available, the more often it happens. Every so often it'll simply freeze completely and about half the time it does that it then jumps to the next video in the series as if the end had been reached (the latter behavior only occurs on the PC, the tablets and TV would just freeze indefinitely requiring a exit and restart).

Reaching out to support got me a 'we're sorry you're having problems, here are a bunch of generic fixes you can try that only apply to your PC' which, upon trying, fixed nothing. I've tried IE, Chrome, and Firefox, all three have the same problem (IE will CRASH when the video freezes). I've tried three different PCs, one of which is a 12 core i7 clocked at 4.5 ghz (water cooled), 16 gigs of ram, with a eight drive SSD raid 0 (lsi 9265-8i fastpath enabled) that boots in under 15 seconds (my game box). I've tried every stinking fix I could find anywhere I could find it, nothing has worked.

I've rebooted my switch (a SMC 24 port managed switch, SMCGS24C-Smart, with aggregate 48 ghz backplane), my router (asus RT-AC68r), and my cable modem (motorola SBG6580) without any change. I've talked to Cox, my ISP, four times, upgraded my account to a commercial guaranteed 35 gbit down which speed tests affirm (before, during, and after trying to watch something). I watch Amazon Prime and Netflix on the same htpc without a SINGLE STUTTER. So.. I'm pretty confident this lies on Crunchyroll or whoever they pay to host their streaming services. And there's no doubt they're aware of the problem because attempts to get them to give a clear answer about over-provisioning their service get absolutely no reply whatsoever.

So, out of frustration I set up wireshark on my htpc and while watching a video I could see the data streaming in and it's obvious to me that something is causing the stream to freeze. Why in the world they would opt to stream the data over TCP I could only guess. That aside, it probably only exacerbates what is apparently either a IO issue with their streaming service or a bandwidth issue (or both). What further supports this is if I watch late at night or early in the morning (which doesn't happen often) mysteriously I have no problems at all, even at 1080p. Some might say it's my ISP, but if that were the case then other streaming services (pick any mentioned in this rant) would have similar if not identical problems (they even use flash too) yet they don't..

I'm so absolutely fed up with this, and will not be renewing next year. No doubt Cruchy will appreciate that as it means one less account competing for the limited bandwidth they're willing to pay for and one less person complaining about the problems they've been having. I've found other sources for the anime I watch. Between Daisuki, Funimation, Frost and Haven I've traded one frustrating seemingly dishonest source for juggling multiple sources that have yet to suffer the same issues (well, Funimation sucked hard for a while but they turned it around). I can't emphasize enough how refreshing it is to be able to skip around a video without worrying about the inexplicable jump to the next episode. I get full frame rate in hidef without a single lost frame, and perhaps nicest of all I won't have to keep paying for a service that apparently could care less about quality and reliability.

Given that I've been a customer since shortly after they started, that I've bit my tongue every time I see a sale go up for half-off that I don't qualify for because I'm already a paying customer (what's the logic in this? those who've not paid crunchy a cent can get on for half-price but people that've been paying for years need not apply? seriously?), I think it's time to end my relationship with CR. I advise anyone on the fence to do the same. If enough people vote with their dollars maybe CR will finally do something about the playback issues but I doubt it. Considering their competitors seem to get their hands on episodes sometimes several weeks early (or perhaps it's an issue with how they process releases) this suggests there's a money issue above and beyond just paying for streaming proxies.

Even if they do turn things around it will be too late for me. How can they ignore pages of threads, hundreds of complaints? Just look at the forums and it paints a depressing picture that completely squashes any confidence things will improve..

So, I guess I'll be leaving. Good riddance to bad rubbish yes? This may be a rant, but it's also a plea. If someone in CR is mismanaging things so badly, or taking way to much of what would otherwise be profit that could be reinvested back into the business, do something about them. Before it's too late.


So I will address what technical "concerns" I can even though I don't work for CR and don't know their configurations. First, your "game box" does not have 12 cores. It has 6 cores with HyperThreading resulting in 2 threads per core thus Windows and basically any other OS will identify it as 12 graphs pre-Windows 8 and 6 cores 12 threads from Windows 8 on. Second, your switch is not measured in GHz... it's measured in Gbps (Gigabits per second) which that switch listed can't support (48/24=2Gbps per port while that switch only does 1Gbps per port) for bandwidth. Third, in my section of my country (Minnesota, USA), Comcast hasn't opened up their Gigabit Pro service which is 4Gbps (2down/2up) total and that can't be used commercially. In fact 35Gbit isn't possible on a DOCSIS 3.1 modem even (which your modem is a DOCSIS 3.0 as an FYI). However, I will give you the TCP crap. Even though it's being delivered through a website, the website tells Flash where the content is and then the content is streamed over UDP typically. I also will be unsubbing, but not due to your post. I'm also fed up with the stuttering and I have 130Mbps+ down typically (never drops below 100Mbps unless I'm downloading tons of small files (<1MB)). BTW, Hope you didn't sign a term agreement with Cox for Business-grade Internet. 25Mbps (which is what you more than likely actually have considering that their website doesn't show a 35Mbps plan for business) is shitty. Then again, I'm glad Cox doesn't do business in my state of residence. I pay $56/month for 105+down/10+up. I can't say I like Comcast's views on certain business ethics, but they're the best residential ISP in my area (CenturyLink needs to move to native dual-stack vs the 6rd garbage they're currently running and they need to up speeds AND get rid of their data caps.)
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