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Post Reply Queue won't load
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30 / M / Dallas, TX
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Posted 9/14/16

Daizuko wrote:

The queue still won't load for me.


Have you checked your queue for white/blank thumbnails? How many shows do you have in your queue?
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18 / M / Iowa
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Posted 9/14/16 , edited 9/14/16
Reporting in from an Android TV (SATV)
Queue not working either, can't log out. Error message reads "Unable to log out".
Any anime I watch on the SATV does not show up on my queue anywhere else, and I cannot add shows to my queue.
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18 / M / Iowa
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Posted 9/14/16
Support update:

Hello, thanks for reaching out to us.

Use your web browser to look at your queues. Occasionally the queue can be corrupted. Look for any show that has a black thumbnail. There may be more than one. Remove that item. Your queue should now work normally on all devices.

Ryo
Customer Service
Crunchyroll


I have tried this. It doesn't seem to have worked right now, but perhaps I have to wait for it to sync across. I removed all corrupted thumbnails.

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18 / M / Iowa
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Posted 9/16/16
Reinstalling the app after removing black thumbnails worked.
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33 / M / Stockholm, Sweden
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Posted 9/19/16 , edited 9/19/16

eyeofpain wrote:


Daizuko wrote:

The queue still won't load for me.


Have you checked your queue for white/blank thumbnails? How many shows do you have in your queue?


Yep, this fixed it for me. I had a broken thumbnail in my queueu. Removed it and now it's working
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37 / M / Southern California
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Posted 9/19/16
Yeah, same here. The Roku app won't load on both Rokus I've tried it on and I can't log in on my FireTV using the Crunchyroll addon. The website works fine, and no white/blank thumbnails in the queue.
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