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Post Reply Queue won't load
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31 / M / Dallas, TX
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Posted 9/14/16

Daizuko wrote:

The queue still won't load for me.


Have you checked your queue for white/blank thumbnails? How many shows do you have in your queue?
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19 / M / Iowa
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Posted 9/14/16 , edited 9/14/16
Reporting in from an Android TV (SATV)
Queue not working either, can't log out. Error message reads "Unable to log out".
Any anime I watch on the SATV does not show up on my queue anywhere else, and I cannot add shows to my queue.
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19 / M / Iowa
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Posted 9/14/16
Support update:

Hello, thanks for reaching out to us.

Use your web browser to look at your queues. Occasionally the queue can be corrupted. Look for any show that has a black thumbnail. There may be more than one. Remove that item. Your queue should now work normally on all devices.

Ryo
Customer Service
Crunchyroll


I have tried this. It doesn't seem to have worked right now, but perhaps I have to wait for it to sync across. I removed all corrupted thumbnails.

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19 / M / Iowa
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Posted 9/16/16
Reinstalling the app after removing black thumbnails worked.
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35 / M / Stockholm, Sweden
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Posted 9/19/16 , edited 9/19/16

eyeofpain wrote:


Daizuko wrote:

The queue still won't load for me.


Have you checked your queue for white/blank thumbnails? How many shows do you have in your queue?


Yep, this fixed it for me. I had a broken thumbnail in my queueu. Removed it and now it's working
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39 / M / Southern California
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Posted 9/19/16
Yeah, same here. The Roku app won't load on both Rokus I've tried it on and I can't log in on my FireTV using the Crunchyroll addon. The website works fine, and no white/blank thumbnails in the queue.
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35 / M
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Posted 3/16/18

Daizuko wrote:


eyeofpain wrote:


Daizuko wrote:

The queue still won't load for me.


Have you checked your queue for white/blank thumbnails? How many shows do you have in your queue?


Yep, this fixed it for me. I had a broken thumbnail in my queueu. Removed it and now it's working


I don't have any broken thumbnails...
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M / usa
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Posted 3/24/18
I have a broke thom nail thats student council one i tried removing it frome my quea using my phone but it crushes the app everying time any other whay to remove it. Iam tryimg to fix the que on my xbox one app it wont load. Also my shows wont update ehther whanted to watch darling and franxx but it showing shows from like wed.
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M / usa
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Posted 3/24/18
update just relizied you can remove shows from youre que from this website. Did that unistalled and reinstill the app one xbox one now my que wrks again. Noq how to fix the updated section i dont want to miss my shows.
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