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Post Reply Customer service == No service?
61 cr points
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Posted 9/26/15
ive also been waiting for the support for 5 day due to my paid membership being completly removed when i paid for a month and lost it on my second day after canceling the automatic renewal and still no awnser, not even on the forum
Der Zoodirektor
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Posted 9/26/15

venoxis wrote:

ive also been waiting for the support for 5 day due to my paid membership being completly removed when i paid for a month and lost it on my second day after canceling the automatic renewal and still no awnser, not even on the forum


Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.
raiu86 
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Posted 9/27/15 , edited 9/27/15

shinryou wrote:
Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.


Still waiting for my issue to be sorted out.
Der Zoodirektor
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34 / M / Germany
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Posted 9/28/15

raiu86 wrote:


shinryou wrote:
Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.


Still waiting for my issue to be sorted out.


Did you update to 1.1.5 yet?
raiu86 
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Posted 9/28/15
The app has been updated to the most current version.
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22 / M / Baltimore, Maryland
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Posted 9/28/15

shinryou wrote:

Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.


If you get a minute, would you be able to please look into my ticket(s)? I've sent 2 in the past month, about 2 weeks apart from each. I've been trying to change my membership to just regular Premium (the $6.95 one). It kept saying I was not allowed to change it. Though, it doesn't matter anymore I guess since I was charged the $11.95 anyways despite me trying to change it weeks before it renewed..
Der Zoodirektor
23417 cr points
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34 / M / Germany
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Posted 9/28/15

ParadoxSpiral wrote:


shinryou wrote:

Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.


If you get a minute, would you be able to please look into my ticket(s)? I've sent 2 in the past month, about 2 weeks apart from each. I've been trying to change my membership to just regular Premium (the $6.95 one). It kept saying I was not allowed to change it. Though, it doesn't matter anymore I guess since I was charged the $11.95 anyways despite me trying to change it weeks before it renewed..


Sent a reply to your ticket.
8894 cr points
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22 / M / Baltimore, Maryland
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Posted 9/28/15

shinryou wrote:


ParadoxSpiral wrote:


shinryou wrote:

Sorted your issue out. Please don't send multiple tickets in the future, doing that will *never* speed up anything and just slow everything down for everyone else.


If you get a minute, would you be able to please look into my ticket(s)? I've sent 2 in the past month, about 2 weeks apart from each. I've been trying to change my membership to just regular Premium (the $6.95 one). It kept saying I was not allowed to change it. Though, it doesn't matter anymore I guess since I was charged the $11.95 anyways despite me trying to change it weeks before it renewed..


Sent a reply to your ticket.


Thank you, I appreciate it.
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