Post Reply premium+ membership
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21 / F / USA
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Posted 9/28/15
I had gotten a premium + membership last month that was supposed to last a year, the credit card hasnt expired but saturday I got into my account and my premium was gone and my payment history says there has been a payment error yet when I ordered it it says it went threw, there where two credit cards on the system and one i expired but id think they would try the other I had know deleated the old one but im not shore how to get my premium+ back
Der Zoodirektor
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34 / M / Germany
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Posted 9/28/15

karawells wrote:

I had gotten a premium + membership last month that was supposed to last a year, the credit card hasnt expired but saturday I got into my account and my premium was gone and my payment history says there has been a payment error yet when I ordered it it says it went threw, there where two credit cards on the system and one i expired but id think they would try the other I had know deleated the old one but im not shore how to get my premium+ back


Replied to your ticket.
15020 cr points
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21 / F / USA
Offline
Posted 9/28/15
what?
Der Zoodirektor
23415 cr points
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34 / M / Germany
Online
Posted 9/28/15


I replied to the support ticket you sent via the contact form.
15020 cr points
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21 / F / USA
Offline
Posted 9/28/15
I was able to figure it out I guess for some reason it didnt go threw even thoue I had the premium+ for a month somehng happened when it tried to charge the card I just got another
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