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Post Reply Billing issue - How long to get a response?
31008 cr points
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30 / F
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Posted 10/2/15
I sent an email yesterday regarding a billing issue, and I still haven't heard back. How long does it take to hear from somebody?

My account was hijacked, the email address and password changed, and the account upgraded to annual using the card on file— without my consent. One of Crunchyroll's team members helped me get back into my account already (he saw my tweet and helped me out), but he said that support would have to help with my refund.

All I want is for my account to be switched back to my previous plan and the unauthorized upgrades that happened on 9/25 and 9/26 to be refunded. I've been a paying customer for years, and I've never had to contact support, but the wait for a response seems rather long for a billing related problem
Der Zoodirektor
25875 cr points
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35 / M / Germany
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Posted 10/2/15 , edited 10/5/15

chchchcheska wrote:

I sent an email yesterday regarding a billing issue, and I still haven't heard back. How long does it take to hear from somebody?

My account was hijacked, the email address and password changed, and the account upgraded to annual using the card on file— without my consent. One of Crunchyroll's team members helped me get back into my account already (he saw my tweet and helped me out), but he said that support would have to help with my refund.

All I want is for my account to be switched back to my previous plan and the unauthorized upgrades that happened on 9/25 and 9/26 to be refunded. I've been a paying customer for years, and I've never had to contact support, but the wait for a response seems rather long for a billing related problem


I'll look up your ticket and sort it out tomorrow (It's past midnight where I'm based).
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