Post Reply HELP please
5 cr points
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26
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Posted 10/2/15
Hi i can't login in to my real account i changed my password for security measures but i can't log in anymore. Plus i have to do a REcaptcha that i need to type in 2 words in the picture which i cant figure out so i cant send a email or message to crunchyroll support team.

http://www.crunchyroll.com/user/koyumii

This is my real account and i use only two emails and i tried both of them for a password reset nothing works none of my emails are associated to the account koyumii always logged in using my username . I have been using this account for the past years i pay like 11.95 each month for the anime and drama i don't want to lose my account please some one help me !

P.s i use crunchyroll one xbox one and my tablet and phone to tried to go see what email i was using and i cant find it.

Tasukete lol


and sorry for my english as my native language is french


Thanks


The Wise Wizard
100935 cr points
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56 / M / U.S.A. (mid-south)
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Posted 10/3/15

francblaster wrote:

I have been using this account for the past years i pay like 11.95 each month for the anime and drama i don't want to lose my account please some one help me !

A tip: Once you get your account back, you may want to consider downgrading, as the 11.95 per month account hasn't been required for commercial-free access to both drama and anime since earlier this year; the 6.95 per month account now gives commercial-free access to both.

The 11.95 per month account (now called "Premium Plus") has some benefits, but many don't apply for international subscribers.


Another tip for when you get your account back: Change your password to something not used at any other site, and not substantially similar, either.

Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 10/3/15

francblaster wrote:

Hi i can't login in to my real account i changed my password for security measures but i can't log in anymore. Plus i have to do a REcaptcha that i need to type in 2 words in the picture which i cant figure out so i cant send a email or message to crunchyroll support team.

http://www.crunchyroll.com/user/koyumii

This is my real account and i use only two emails and i tried both of them for a password reset nothing works none of my emails are associated to the account koyumii always logged in using my username . I have been using this account for the past years i pay like 11.95 each month for the anime and drama i don't want to lose my account please some one help me !

P.s i use crunchyroll one xbox one and my tablet and phone to tried to go see what email i was using and i cant find it.

Tasukete lol


and sorry for my english as my native language is french


Thanks




Replied to your ticket.
gukuro 
19018 cr points
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26 / M
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Posted 12/17/15
As informações no seu cartão são inválidas. Verifique suas informações e tente novamente.
como faço para resolver este erro? já chequei todas as informações e não a nada de errado
Der Zoodirektor
23407 cr points
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34 / M / Germany
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Posted 12/17/15

gukuro wrote:

As informações no seu cartão são inválidas. Verifique suas informações e tente novamente.
como faço para resolver este erro? já chequei todas as informações e não a nada de errado


Wrong language?
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