Post Reply Help!!!!!!!!!
5 cr points
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Posted 10/3/15
I got a question when I try unsubbing, I get this message

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

however there is nothing below to click except the Submit form button and doing so just brings me up to the top of the form and this same message appears.
One Punch Mod
85879 cr points
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F / Boston-ish
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Posted 10/3/15

bestman781 wrote:

I got a question when I try unsubbing, I get this message

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

however there is nothing below to click except the Submit form button and doing so just brings me up to the top of the form and this same message appears.


It's possible that your payment for the month is pending; if so it should normally just be a day or so before you can cancel your premium membership (after the payment clears). I suggest contacting customer support directly using the Contact Us form. If this i what is happening they can cancel your premium membership and clear the pending payment or provide a refund if it's already gone through by the time they get the email. I suggest choosing "Billing" or "Premium Membership" as the Problem when submitting, to ensure getting it addressed most quickly.
Der Zoodirektor
23405 cr points
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34 / M / Germany
Online
Posted 10/3/15

bestman781 wrote:

I got a question when I try unsubbing, I get this message

Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below.

however there is nothing below to click except the Submit form button and doing so just brings me up to the top of the form and this same message appears.


Fixed.
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