Post Reply I cant renew my premium membership
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23 / M
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Posted 10/6/15
So today i decided to renew my membership because its been a couple months since my account premium membership got cancelled because i couldnt pay it anyways now that i want to start using premium again i dont seen to find an option to renew the account the only thing i get its the free trial thing with a credit card but i want to use the same credit card that i was using before and i cant because it tells me that only one free trial its availabe per credit card so how do i renew my crunchyroll subscription please help
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57 / M / U.S.A. (mid-south)
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Posted 10/6/15

skumbag wrote:

So today i decided to renew my membership because its been a couple months since my account premium membership got cancelled because i couldnt pay it anyways now that i want to start using premium again i dont seen to find an option to renew the account the only thing i get its the free trial thing with a credit card but i want to use the same credit card that i was using before and i cant because it tells me that only one free trial its availabe per credit card so how do i renew my crunchyroll subscription please help

This should allow you to skip the free trial offer and just resubscribe to Premium:
http://www.crunchyroll.com/premium_pick_plan?membership=premium

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19
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Posted 11/16/15
Thank you so much, it was really starting to annoy me
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29 / M / Austin
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Posted one day ago
Even with the link I can't renew my account
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53 / M / Toronto
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Posted one day ago , edited one day ago
I'm having the same problem. On Friday, I discovered my Premium Membership had not auto renewed because the credit card I used no longer exists. When I tried to update my cc info, the site wouldn't let me do it. I sent an email to customer service and got a very quick answer. Asia told me she had refreshed my account and to wait 24 hours until my free member status was reinstated and then try to subscribe. Well, at least I was able to input my new cc info but the site STILL won't let me sign up for Premium Membership. When I try to select the one year option, it tells me I'm not eligible because I've either used up my free trial or already have a PM, which is not true. I've sent another email to customer service but I'm just posting here to vent. CR has over a million subscribers and has been around for years... why are they still having stupid payment issues? I can't tell you how frustrating it is to want to have a PM and not be able to do it for some dumb reason.
TWPE 
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31 / M / Northeast U.S.
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Posted one day ago

greyhooter wrote:

I'm having the same problem. On Friday, I discovered my Premium Membership had not auto renewed because the credit card I used no longer exists. When I tried to update my cc info, the site wouldn't let me do it. I sent an email to customer service and got a very quick answer. Asia told me she had refreshed my account and to wait 24 hours until my free member status was reinstated and then try to subscribe. Well, at least I was able to input my new cc info but the site STILL won't let me sign up for Premium Membership. When I try to select the one year option, it tells me I'm not eligible because I've either used up my free trial or already have a PM, which is not true. I've sent another email to customer service but I'm just posting here to vent. CR has over a million subscribers and has been around for years... why are they still having stupid payment issues? I can't tell you how frustrating it is to want to have a PM and not be able to do it for some dumb reason.


Yeah, the exact problem you're talking about was a known issue back in 2016 (probably earlier)... Can't really blame you for venting.
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