Post Reply Double Paying
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16 / M / Toronto, Ontartio
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Posted 10/6/15
So I've been a member of CrunchyRoll for about ~3 months, and this month i got double charged. idk if this is a set thing, like you double charge every third month or something, or i have some random account i dont know about using membership. So i was just wondering if this a thing, or how do i cancel that random account?
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F / Boston-ish
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Posted 10/7/15

Perr1n wrote:

So I've been a member of CrunchyRoll for about ~3 months, and this month i got double charged. idk if this is a set thing, like you double charge every third month or something, or i have some random account i dont know about using membership. So i was just wondering if this a thing, or how do i cancel that random account?


What might have happened: It's because CR actually bills every 30 days not every calendar month. That can mean that sometimes you will be billed twice within the same calendar month.

If you're pretty sure that that's not the case, then you should contact customer support directly,using the Contact Us form. Be sure to specify "Billing" in the Problem field to ensure it gets routed to the person who can handle it most quickly.
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