Post Reply Help - Need Payment support ASAP
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Posted 10/8/15
My little brother attached my credit card to this site and I cant remove it! Please someone help me before It charges me anything that I can't afford.
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Posted 10/9/15

Kennr wrote:

My little brother attached my credit card to this site and I cant remove it! Please someone help me before It charges me anything that I can't afford.


Go to: https://www.crunchyroll.com/acct/membership/ to cancel your membership, then go to: https://www.crunchyroll.com/acct/billing to remove the card.

If that doesn't work use the link below.



http://www.crunchyroll.com/help?topic=contact

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Posted 10/9/15
It won't work
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Posted 10/9/15 , edited 4/1/16

Kennr wrote:

It won't work


If you just started a free trial (or even a new paid membership without a trial) you need to wait a day or so while the payment method is being verified. Then you'll be able to cancel and remove your payment information.

Note that when you cancel a free trial, it cancels the premium membership immediately, so if you do want to try out the premium membership, wait until you are really ready to end it (but be sure to cancel a day or so before the last day, to avoid getting charged.)

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Posted 10/9/15
Thanks <3
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Posted 10/10/15

lorreen wrote:


Kennr wrote:

It won't work


If you just started a free trial (or even a new paid membership without a trial) you need to wait a day or so while the payment method is being verified. Then you'll be able to cancel and remove your payment information.

Note that when you cancel a free trial, it cancels the premium membership immediately, so if you do want to try out the premium membership, wait until you are really ready to end it (but be sure to cancel a day or so before the last day, to avoid getting charged.)



I completely forgot that, now I will memorize that to help more people on the forums.
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