Post Reply Charged before trial ends , and membership not upgraded
5 cr points
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Posted 10/10/15
So I was using a trial and charged before promised date.To make things worse not only was I charged prematurely , I didnt even get my account upgraded .I still get ads and cant watch member only content.I tried contacting support but haven't heard and it's been 80 hrs.What gives ,quick to take my money yet support is so f!#king slow(If it even exist).I wanted to get a 12 month plan but cant even get through to you guys even through paypal.Patheic
37709 cr points
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45 / Seattle
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Posted 10/11/15
Sorry to tell you, but 3 days isn't even the median time it takes someone to give up on customer support and come to the forum. But on the bright side, it seems like they're usually responsive once you bring it to the forum.
Der Zoodirektor
23357 cr points
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34 / M / Germany
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Posted 10/11/15

Pissedoffuser wrote:

So I was using a trial and charged before promised date.To make things worse not only was I charged prematurely , I didnt even get my account upgraded .I still get ads and cant watch member only content.I tried contacting support but haven't heard and it's been 80 hrs.What gives ,quick to take my money yet support is so f!#king slow(If it even exist).I wanted to get a 12 month plan but cant even get through to you guys even through paypal.Patheic


I replied to your ticket.
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