Post Reply Crunchyroll preorder issue
dpunk3 
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Posted 10/12/15
I bought the Sinon 1/7 scale figure (the one from Good Smile Company [http://myfigurecollection.net/item/198579]) in March. It released everywhere else in June, and so far I've got nothing from Crunchy. What is everyone's experience on Crunchy's preorder fulfillment? If anyone has bought this specific figure, have you gotten it yet? I contacted them via email and they said it was in stock 2 weeks ago, and still haven't sent it yet. This is pretty ludicrous.
DonB04 
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Posted 10/12/15
I didn't order what you did, but I will be finally be receiving a pre-order item that's been in their warehouse for a couple months.

Still waiting on 3 more pre-order items that have been in the warehouse for about 3 weeks now.

The CR warehouse is terrible at doing their jobs. Extremely slow at checking in received items and even slower get them shipped to the customers.

Once I receive all my pre-orders I doubt I'll pre-order anything else from CR.
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Posted 10/13/15 , edited 10/13/15

DonB04 wrote:

I didn't order what you did, but I will be finally be receiving a pre-order item that's been in their warehouse for a couple months.

Still waiting on 3 more pre-order items that have been in the warehouse for about 3 weeks now.

The CR warehouse is terrible at doing their jobs. Extremely slow at checking in received items and even slower get them shipped to the customers.

Once I receive all my pre-orders I doubt I'll pre-order anything else from CR.


Same here. I have figma Lucina on pre-order from CR and its been nearly two months since Lucina was released and I have a friend who also pre-ordered her from another site, and he already got his Lucina figma. For now on, I'm probably going to use Tokyo Otaku Mode for buying figures since they're much quicker when comes to shipping items.
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Posted 10/14/15
The first 2 Live Love figures. Ayase and Minami have been released for a while now, couple months I think for Minami.

I personally don't mind if they ship later then other places, but I am starting to worry they not going to be shipped at all . I got 4 of the Live Love figures per-ordered, but I had to hold off on pre-ordering the last 3 to see if the first 2 will ever ship. CR should inform pre-order customers when there is a delay.
DonB04 
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Posted 10/14/15
"All the stuff is in Shipwire, stuck in a receiving limbo."

Just received this in an email. Don't know what it really means except that there are too many issues going on with CR.

They did mention that the stuff should be received today or tomorrow and be shipped within the week. I'm not holding my breath.
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Posted 10/15/15 , edited 10/15/15
I am on the same boat, but different items. I pre-ordered two DMMd scale 1/7th figures that where released on July. One of them is 'on hold' and another one stills says 'unshiped'. From past experiences Crunchyroll takes FOREVER to ship out items that do not appear as 'In Stock' in their store but this is too much... Never again will i buy from their store unless is a deal worth the wait... Since this is not the kind of treatment I am content with after spending 328 in down payment :/
Der Zoodirektor
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Posted 10/16/15 , edited 10/16/15

DonB04 wrote:

"All the stuff is in Shipwire, stuck in a receiving limbo."

Just received this in an email. Don't know what it really means except that there are too many issues going on with CR.

They did mention that the stuff should be received today or tomorrow and be shipped within the week. I'm not holding my breath.


Shipwire is one of the 3rd party logistics services we work with which handle part of the warehouse activities.
DonB04 
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Posted 10/16/15


Shipwire is one of the 3rd party logistics services we work with which handle part of the warehouse activities.

A 3rd party, really? No wonder things aren't getting done fast enough. Not sure what CR can do to fix that but they should figure something out quick. Going to lose a lot of customers otherwise.

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Posted 10/16/15
My Sinon shipped today, so hopefully you should be receiving a notification soon.
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Posted 10/22/15
I pre ordered the hatsune miku 2014 racing figma with the bike back in March. Just got the bike today but no figure. I will not be preordering from them again.
Der Zoodirektor
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Posted 10/22/15

phage83 wrote:

I pre ordered the hatsune miku 2014 racing figma with the bike back in March. Just got the bike today but no figure. I will not be preordering from them again.


Did you send us a ticket about this yet?
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Posted 10/22/15 , edited 10/22/15
I sent in a ticket once and got the response that it was in transit and to wait.
Der Zoodirektor
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Posted 10/22/15

phage83 wrote:

I sent in a ticket once and got the response that it was in transit and to wait.


Can you send in another ticket regarding your purchase? We might have received new information in the meantime.
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