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Posted 10/16/15
I tried to sign up for a premium membership a few weeks ago, and I got a message about having a pending checkout. After a few days, I contacted support directly, and I haven't had a response in two weeks.

I know that the credit card works, any idea what the problem might be?
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Posted 10/16/15

ThunderHeart14 wrote:

I tried to sign up for a premium membership a few weeks ago, and I got a message about having a pending checkout. After a few days, I contacted support directly, and I haven't had a response in two weeks.

I know that the credit card works, any idea what the problem might be?


Hello ThunderHeart14,

I just replied to your emails. Can you please provide a screenshot and let me know what type of card you're using?

Please reply by answering my support ticket instead of the forums :]

Sincere apologies for the delay in responses. We're currently under staff and are looking to hire more people.
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Posted 10/16/15

Ezgi wrote:


ThunderHeart14 wrote:

I tried to sign up for a premium membership a few weeks ago, and I got a message about having a pending checkout. After a few days, I contacted support directly, and I haven't had a response in two weeks.

I know that the credit card works, any idea what the problem might be?


Hello ThunderHeart14,

I just replied to your emails. Can you please provide a screenshot and let me know what type of card you're using?

Please reply by answering my support ticket instead of the forums :]

Sincere apologies for the delay in responses. We're currently under staff and are looking to hire more people.


That's good news. ^_^ Hopefully it will be possible to post an opening some time soon.

(Don't worry, I'm not planning on applying - I just check that page every now and again out of curiosity for when top management will actually do something, or at least try.)
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