Post Reply Cancelling Crunchyroll Premium Service
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Undella Town
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Posted 10/21/15
I cancelled my Premium Service last month, but I woke up today seeing that I was automatically paying for this month's dues, and I checked again on my account status and it says that I am still under the Premium status. How do I cancel the premium service? I already spent a whole month's worth of it without knowing.

If it's possible to deactivate my account, that's fine too. I can just make another one.
Posted 10/21/15 , edited 10/21/15
http://www.crunchyroll.com/nuke


Use with caution. They can't charge what doesn't exist, right?

One Punch Mod
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Posted 10/21/15

aizawakun wrote:

I cancelled my Premium Service last month, but I woke up today seeing that I was automatically paying for this month's dues, and I checked again on my account status and it says that I am still under the Premium status. How do I cancel the premium service? I already spent a whole month's worth of it without knowing.

If it's possible to deactivate my account, that's fine too. I can just make another one.


PeripheralVisionary wrote:

http://www.crunchyroll.com/nuke


Can't nuke accounts that are premium. You need to cancel them back to normal first.


They can['t] charge what they can't find, right?

I would not count on that.

aizawakun, I suggest checking the Help/FAQ at https://crunchyroll.zendesk.com, and if you don't find the answer there, then contact customer support directly for assistance using the Contact Us form. Make sure you choose "Billing" as the problem to ensure it gets to the right person quickly.
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Undella Town
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Posted 10/21/15
thanks for all of the replies! I got the situation taken care of now via Customer Support!
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