Post Reply Website Don't Send Email
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Posted 10/22/15 , edited 10/22/15
I notice that if I forget my password or try to activate my email, Crunchyroll doesn't send a email to my account. If I want to activate my email I would have to change my email, then a message would get to the other email address. I was able to get my main email address activate thanks to posting on the help forum. I notice today that if I press forget password button and put in my email, no email is sent. The website doesn't send a email when I using my main email but if I my email then I get a massage.
37709 cr points
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45 / Seattle
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Posted 10/26/15

ludewig wrote:

I notice that if I forget my password or try to activate my email, Crunchyroll doesn't send a email to my account. If I want to activate my email I would have to change my email, then a message would get to the other email address. I was able to get my main email address activate thanks to posting on the help forum. I notice today that if I press forget password button and put in my email, no email is sent. The website doesn't send a email when I using my main email but if I my email then I get a massage.


Coming back and rereading this, I'm a little worried.

It's a "known issue" that when your email gets changed, Crunchyroll sends an email to the new address instead of to the old one. The problem with this is that there have been a disturbing number of accounts broken into recently by an intruder, who then changes the email so that you can't reset the password. So if your account is broken into, Crunchyroll doesn't send a notification to you (the old email address) - they send a notification to the intruder (the new email address).

Are you able to go to https://www.crunchyroll.com/acct?action=emailpw? If you can go there, do you see your email address? (Please don't post the email address.)
40 cr points
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Posted 10/26/15
I do see my email address. It just I notice though whenever I request a password change or verification the message would not go though. I would have to change my email to get a message.
37709 cr points
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45 / Seattle
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Posted 10/26/15

ludewig wrote:

I do see my email address. It just I notice though whenever I request a password change or verification the message would not go though. I would have to change my email to get a message.


Thank you for the reply, it's a relief to hear that. (^_^)

It does sound like a rather strange bug - I hope you're able to get help with it.
Der Zoodirektor
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Posted 10/26/15

ludewig wrote:

I do see my email address. It just I notice though whenever I request a password change or verification the message would not go though. I would have to change my email to get a message.


Your email is currently verified. Are you receiving any of the other email from Crunchyroll?
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Posted 10/26/15
The reason why I went to the forum was because I press send me the password reset button and the email never get though. I finally remember the password so I didn't need to reset the password. I do get all the "top 5" emails from crunchyroll though.
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