Post Reply annoying bug when trying to watch anime
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21 / M
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Posted 10/25/15
hey guys im having a problem atm. When i try to watch an anime (any anime), it just shows a black screen.
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Rabbit Horse
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Posted 10/25/15
there's literally a button that says "Video playback problems?"....
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21 / M
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Posted 10/25/15
did i mention i sent out a video playback problem report 3 days ago and i waited patiently but nothing happened? lol
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Rabbit Horse
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Posted 10/25/15
maybe it's a browser problem. do you have flash installed? you need it in order to watch anything on CR.
(though i suspect they would give a "you need flash" message if that were the case...)
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21 / M
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Posted 10/25/15
yeah, I have flash. I can watch youtube, netflix, etc. Doesnt work on firefox or opera, so it cant be google chrome.
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22 / M
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Posted 10/25/15
Maybe it's an internet problem. My University's wi-fi stinks, so I have lots of trouble watching anything on CR at certain times of the day.
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21 / M
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Posted 10/25/15
i doubt its wifi. im at my home, i have verizon fios. i have an ethernet cable plugged directly into my computer. everything works fine, 3 days ago and anything before that i could watch anime at at time. Was never a problem for me. Also everything is working fine, ive been playing videogames smoothly, watching youtube videos, netflix, etc.
One Punch Mod
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Posted 10/25/15 , edited 10/25/15

Cuz7ate9 wrote:

hey guys im having a problem atm. When i try to watch an anime (any anime), it just shows a black screen.


I've moved this to our Site Support/Minor Questions forum.

There is a link to Help/FAQ at the bottom of every Crunchyroll web page that takes you to the Help KnowledgeBase, so if you've not already browsed there, I recommend doing so. It didn't take me long at all to follow the faq to this link that seems to describe your problem, so perhaps it will help (or maybe some of the video-player topics before you even hit this one will be useful):

http://www.crunchyroll.com/help?topic=video#5
Der Zoodirektor
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34 / M / Germany
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Posted 10/26/15
Do you have any browser add-ons that might mess with the Flash player? An Ad-blocker or a no-script add-on?
Did you read the video troubleshooting FAQ on Zendesk yet?
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