Post Reply Freezes after Spanish Lexus commercial
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Posted 10/29/15
I am using the free service with commercials. For the past few weeks now, Crunchyroll will play an initial commercial, then the opening scenes and credits of an anime, then switch to another commercial (This is normal). The commercial is always a Lexus commercial broadcast in Spanish. At the very end of the commercial, the broadcast freezes so that the Lexus logo is stuck on the screen. This happens with every anime I try to watch (Naruto, Bleach, SAO, Shokugeki no Soma, etc....) And happens regardless of what episode I choose.

What is going on? How can I report this to Crunchyroll staff?
The Wise Wizard
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Posted 10/30/15

MightGuyFan wrote:

What is going on? How can I report this to Crunchyroll staff?

https://crunchyroll.zendesk.com/hc/en-us/articles/206437495-How-do-I-contact-Crunchyroll-Customer-Service-

In the meantime, as the problem appears to be related to the commercials, I sent you a 48 hour guest pass so that you can eliminate the commercials for that period of time. With the weekend coming up, you probably won't get a reply from customer service before it expires, but at least you should be able to view some anime over the weekend.

If you aren't already viewing full screen, I would advise going to full screen at least until the commercials are over. For some reason on my system, CR hates not being full screen (and Hulu often freezes when transitioning to full screen), so it is possible other peoples systems might have a similar issue.


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