Post Reply Deal of the Day email broken
SAO666 
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Posted 11/4/15
Broken for 3 weeks now...

Only showing links, no pictures, prices, or descriptions for items.

Crunchyroll Store Manager
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Posted 11/5/15

SAO666 wrote:

Broken for 3 weeks now...

Only showing links, no pictures, prices, or descriptions for items.



I'm not having a problem on my side.

Did you send over this issue to support team?
SAO666 
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Posted 11/5/15 , edited 11/5/15
I've sent in 2 emails here. Sent the last one over a week ago. Haven't heard back yet.
http://www.crunchyroll.com/help?topic=contact

The first post was using IE10.

This is using FF


This is using chrome


This is using the stock internet app on my phone to check email. Lollipop 5.0
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Posted 11/6/15

SAO666 wrote:

I've sent in 2 emails here. Sent the last one over a week ago. Haven't heard back yet.
http://www.crunchyroll.com/help?topic=contact

The first post was using IE10.

This is using FF


This is using chrome


This is using the stock internet app on my phone to check email. Lollipop 5.0



Been having the same problem on those platforms as well, all the other emails work just fine.

@Loveless100 Can you post a screenshot of your deal of the day email? And what browser/platform/app did you use?


Here's mine, taken from Firefox:



Crunchyroll Store Manager
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Posted 11/6/15
Hi guys!

I use Chrome/Gmail for my emails.



Let me see if there's an issue with daily deal emails on those browsers, since you both use another browser than I do.

If you haven't already (I know SAO666 did already) please send over a support email so that it's in the email list of issues.

Thanks!
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Posted 11/6/15
I've had the issue for several weeks on the deals of the day . When you click on the links I get a 404 error or it says not a valid address . Happens on Edge , IE11 , Android . Everything I own .
The Wise Wizard
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Posted 11/6/15

Loveless100 wrote:

I use Chrome/Gmail for my emails.

{image omitted}

Let me see if there's an issue with daily deal emails on those browsers, since you both use another browser than I do.

I use Firefox, and testing with the latest e-mail (with "Sailor Moon Cosmic Heart Compact PROPLICA" as the deal of the day), I see no issues either with the display of the e-mail itself or on the web page when clicking the "View Deal" button. (I tested the links for the first 4 items).

I also tested the first two links in Microsoft Edge; no issue there, either.

SAO666 
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Posted 11/11/15
Still not working for me.
Crunchyroll Store Manager
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Posted 11/11/15
Hi everyone,

Can you PM me your email client and what browsers/devices you see this error on to see if I can compile a pattern and send this info to the engineers.

Oh a couple other things that would be helpful:

+Email Client
+Time email arrived
+Browsers/Devices
+Photos (optional)
+Any additional information that could be deemed useful
SAO666 
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Posted 12/2/15
The email is now working!
Der Zoodirektor
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Posted 12/2/15

SAO666 wrote:

The email is now working!


Yeah, we fixed that yesterday. I think I also replied to one of your tickets about this.
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