My old account got deleted?
Posted 11/4/15
I tried logging in and it told me that my account info was incorrect (original account sshum, premium, I created this account because whelp, need to contact you guys for help).

I tried to set the forgot password form, but it said that no account existed associated with my email.

Could anyone help me get this sorted out?
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Posted 11/4/15

sshum00 wrote:

I tried logging in and it told me that my account info was incorrect (original account sshum, premium, I created this account because whelp, need to contact you guys for help).

I tried to set the forgot password form, but it said that no account existed associated with my email.

Could anyone help me get this sorted out?


I just checked by going to crunchyroll.com/user/sshum - your account is still there, which means your account is probably compromised and if you used a credit or debit card for your subscription, they'll probably use it to buy stuff in the CR store. If you have online banking and can check your transactions, do it right now. Sending this as a PM as well.
Posted 11/4/15
Thanks, any way I can get my account back? And ugh, I don't even remember which card I used.
Otter Modder
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Posted 11/4/15
You will want to contact support directly about this, they will be able to get your account back.
Posted 11/4/15
Got it, thank you. Already contacted support about it. Hopefully the turnaround time won't be too long...
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Posted 11/4/15 , edited 11/4/15

sshum00 wrote:

Thanks, any way I can get my account back? And ugh, I don't even remember which card I used.


If my guess is correct, you should report your info to customer support using Billing as the subject. They frequently take days or weeks through normal channels, but since you came to the forum (I'm glad you did ^_^) there's a high chance shinryou will see this and take care of it immediately (which does deserve kudos) - and since I believe he often looks up customer support tickets, that might help him.

It doesn't help immediately, but http://www.crunchyroll.com/forumtopic-803975/cant-remove-credit-card#52100441 will help you understand what's going on better.

~~~~~

Edit: Ah, I got ninja'd by beardfist, which is good since I took too long to write the above. (^_~)
Posted 11/4/15

arimareiji wrote:


sshum00 wrote:

Thanks, any way I can get my account back? And ugh, I don't even remember which card I used.


If my guess is correct, you should report your info to customer support using Billing as the subject. They frequently take days or weeks through normal channels, but since you came to the forum (I'm glad you did ^_^) there's a high chance shinryou will see this and take care of it immediately (which does deserve kudos) - and since I believe he often looks up customer support tickets, that might help him.

It doesn't help immediately, but http://www.crunchyroll.com/forumtopic-803975/cant-remove-credit-card#52100441 will help you understand what's going on better.

~~~~~

Edit: Ah, I got ninja'd by beardfist, which is good since I took too long to write the above. (^_~)


Ho boy, so this isn't new, damn, I never visit the forums and just watch whatever's on my queue that I didn't even realize this was a thing. Darn it. Thank you. Hopefully shinryou will take care of me
37709 cr points
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45 / Seattle
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Posted 11/4/15

sshum00 wrote:


arimareiji wrote:


sshum00 wrote:

Thanks, any way I can get my account back? And ugh, I don't even remember which card I used.


If my guess is correct, you should report your info to customer support using Billing as the subject. They frequently take days or weeks through normal channels, but since you came to the forum (I'm glad you did ^_^) there's a high chance shinryou will see this and take care of it immediately (which does deserve kudos) - and since I believe he often looks up customer support tickets, that might help him.

It doesn't help immediately, but http://www.crunchyroll.com/forumtopic-803975/cant-remove-credit-card#52100441 will help you understand what's going on better.

~~~~~

Edit: Ah, I got ninja'd by beardfist, which is good since I took too long to write the above. (^_~)


Ho boy, so this isn't new, damn, I never visit the forums and just watch whatever's on my queue that I didn't even realize this was a thing. Darn it. Thank you. Hopefully shinryou will take care of me :)


I only took note of it recently myself, and had to get clarifications in the forums from TheAncientOne and shinryou as well as dig through a bunch of old threads to figure out the whole picture. I wish I'd thought harder about "Why do I keep seeing people talking about their account being broken into?" sooner.
Posted 11/4/15
All I want is to get back to my anime queue, guess that wont happen for tonight. Now if only I remembered which CC I used for this account.
Der Zoodirektor
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Posted 11/4/15
Fixed it via your ticket earlier.
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