Post Reply Unable to cancel subscription.
3 cr points
Send Message: Send PM GB Post
Posted 11/5/15 , edited 11/5/15
I purchased this account for a friend to use but after a few months of them not using it I've decided to cancel. After filling out the Premium Membership Cancellation Survey I get the message:

"Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

This is despite filling out the form in it's entirety.

Last month I also attempted to cancel the account by using the "Cancel Premium Membership" option rather than the "Cancel Recurring Payments" option. It's as if the site has totally ignored the first cancellation request, even though it sent through the "Your account has been cancelled" message to my inbox.

Immediate help would be appreciated, as I'm in the middle of a personal money crisis right now too, and having $7 essentially stolen from me every month doesn't help.
One Punch Mod
117899 cr points
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F / Boston-ish
Posted 11/5/15 , edited 11/5/15

Often this happens if there's a pending payment--either because of trying to cancel at pretty much the same time as the 30-day renewal, or due to a problem with an earlier payment attempt not going through.

I suggest reading the Help/FAQ (a link to info about canceling is right at the top) and if you still need help contact customer support directly using the Contact Us form.

BTW, I moved this to the Site Support forum.
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