Post Reply Pre-order issue
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Posted 11/5/15
I pre-ordered the Sailor Moon Starlights petit chara set back in June. I've contacted support since they released in September. NI can't find a date for CR and the item isn't showing as sold out anymore, but unlisted. I haven't received any updates and the only reply I got was that the item wasn't in stock yet. There was no notification that there was a delay and I was given no estimate for when it might be in stock. I'm getting extremely impatient since everyone else already has their set and I'm in the dark about mine.
Crunchyroll Store Manager
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26 / F / California
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Posted 11/6/15

Kegokec wrote:

I pre-ordered the Sailor Moon Starlights petit chara set back in June. I've contacted support since they released in September. NI can't find a date for CR and the item isn't showing as sold out anymore, but unlisted. I haven't received any updates and the only reply I got was that the item wasn't in stock yet. There was no notification that there was a delay and I was given no estimate for when it might be in stock. I'm getting extremely impatient since everyone else already has their set and I'm in the dark about mine.


Hi!

Our shipment from China is currently in the middle of the ocean on its way to LA.

We expect the ship to dock around 11/24, and once it clears customs it will arrive at our warehouse and ship out.

It would be safe to assume that it will start shipping in December.

I apologize for the lack of communication. We are currently working on improving the system to alert customers of delays. I appreciate your understanding and thank you for your patience!

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Posted 11/18/15
I don't have my set either--- because I also ordered from Crunchyroll. I've pre-order like 5 things from Crunchyroll. Am I going to experience a two-three month delay on every Sailor Moon Petit Chara figure set? The Black Moon set is said to ship in 1-2 weeks-- will my order remain in this status for 3 months also?
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