Post Reply reoccurring membership stopped and can't start again.???
48255 cr points
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24 / M / dawsonville GA,
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Posted 11/6/15
so for some reason my reoccurring membership stopped and now i'm not a member anymore and i'm unable to start my membership back up since it only allows you to use the free trial option and it won't take my debt card for that now. i just want to beable to have my membership back i've been using this site for years and ts really disappointing to have the issues when i've been a customer for so many years.
Der Zoodirektor
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34 / M / Germany
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Posted 11/6/15 , edited 11/6/15
You should be able to resubscribe from this page: /premium_pick_plan?membership=premium
48255 cr points
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24 / M / dawsonville GA,
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Posted 11/6/15
thanks i did that and now that i look at my order history they took a payment from my account on october 27th and then promptly dropped my membership status. so they literally took my money for nothing.... *sigh* and i have one of the oldest active accounts on this site :/
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 11/6/15 , edited 11/6/15
I'll have it looked into. The transaction shows as failed on our end.

Do you have a support ticket open about this?
48255 cr points
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24 / M / dawsonville GA,
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Posted 11/7/15
no I don't since i didn't even know there was a support ticket feature. All I see is this for help. I couldn't even renew if you hadn't linked that URL. idk why it would fail unless it was some kind of error processing the payment since that account I put it on stays at 3k plus and all my other bill have had no issue.
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