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Post Reply Video player error: Cannot parse
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44 / M / London
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Posted 2/21/16
Well, obviously VPN is not the answer to the problem. And I can still watch all my other streaming apps on the go on 4G with EE except crunchyroll. So not 100% convinced it is only caused by EE. Has the problem been rectified for any of the other users who had trouble watching?
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34 / M
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Posted 2/25/16
It seems I can only watch certain videos but not all of them.
No issue with "My Love Story".
However can't watch Durarara Season 2, nor Uta no Prince Sama, and only some of the episodes of The World God Only Knows.
.... weird....
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31 / M / Dallas, TX
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Posted 2/25/16

BokoShimoa wrote:

It seems I can only watch certain videos but not all of them.
No issue with "My Love Story".
However can't watch Durarara Season 2, nor Uta no Prince Sama, and only some of the episodes of The World God Only Knows.
.... weird....


Have you checked your Mature Content settings (/acct/?action=video) and setting your age correctly?
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34 / M
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Posted 2/26/16 , edited 2/26/16
Not related to a "mature content" setting.

Seemed to only happen over 4G and on some videos / some series.
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31 / M / Dallas, TX
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Posted 2/26/16

BokoShimoa wrote:

Not related to a "mature content" setting.

Seemed to only happen over 4G and on some videos / some series.


Are you being detected in different countries based on your connection: /contact?
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34 / M
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Posted 2/26/16
I don't think so.
I used to have no issues at all. I do the same commute everyday, it's worked for the last 6 months and only recently I started to have this problem.

I don't currently have an issue on the series I'm currently watching (My Love Story!!) but I'll let you know if I have issues with the next series I pick...
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Posted 1/7/17
Anyone having issue with playing videos on the iPhone 7 plus? "Video Player Error cannot parse"
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43 / M
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Posted 1/7/17
Only everyone using an iPhone 7 plus to watch CR like me.



So when customer support or CR IT gets in tomorrow morning or Monday, thanks a lot!

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Posted 1/7/17 , edited 1/7/17
I have iphone 6+ and i have the same issue:'( assuming its a technical issue and it will most likely be fixed soon- never had an issue my entire time subbed to CR
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20 / M
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Posted 1/7/17
Yea having the same issue here on the 7 plus. Hopefully it'll get fixed soon.
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Posted 1/7/17
Agreed. First issue using CR through iphone 6s. Video player error cannot parse.
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38 / M / Carlsbad, CA
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Posted 1/7/17
I have a 7+ and am having the same issue. Can't watch anything. Just states Video Player Error Cannot Parse. So, is this an issue with iPhonr 7+?
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Posted 1/7/17

superspike78 wrote:

I have a 7+ and am having the same issue. Can't watch anything. Just states Video Player Error Cannot Parse. So, is this an issue with iPhonr 7+?


It is an issue with all iOS devices
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Posted 1/7/17
Same problem here with iPhone 6:
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33 / M / Vero beach, Florida
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Posted 1/7/17
It's not just iOS devises its Playstations, Xbox's, Rokus, Cromecast and more.
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