Post Reply Unable to cancel Prem. membership or its renewal
Koho7 
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Posted 11/14/15
I've tried doing this on 2 browsers but I ca't tell if the site has canceled my Prem. membership or not. This is a screenshot I took after I chose to cancel renewing my Prem. membership-
http://i.imgur.com/CienLop.png

I don't want to be charged for a renewal just yet, and in case I do get charged how should I request for a refund on that transaction?
The Wise Wizard
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Posted 11/15/15

Koho7 wrote:

http://i.imgur.com/CienLop.png

I don't want to be charged for a renewal just yet, and in case I do get charged how should I request for a refund on that transaction?

As it shows you are using PayPal, you can double check on PayPal's end, and if it still shows active, cancel from there:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197

Der Zoodirektor
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Posted 11/15/15

Koho7 wrote:

I've tried doing this on 2 browsers but I ca't tell if the site has canceled my Prem. membership or not. This is a screenshot I took after I chose to cancel renewing my Prem. membership-
http://i.imgur.com/CienLop.png

I don't want to be charged for a renewal just yet, and in case I do get charged how should I request for a refund on that transaction?


Can you send us a support ticket? I need some additional information which shouldn't be on the forums in order to help you.
Koho7 
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Posted 11/15/15 , edited 11/15/15
^Will do, it appears that our paypal account was indeed charged, do i approach CR or Paypal in order to refund?
EDIT: I've titled my support ticket as 'Requesting a refund'
Koho7 
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Posted 11/19/15
I haven't gotten any feedback regarding my case and it is nearing a week.
My account still shows Paypal renewal is in effect and that will happen on Feb. 2016.

I disabled it from Paypal but I'd like to be certain that I won't be charged for another renewal.
Der Zoodirektor
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Posted 11/19/15

Koho7 wrote:

I haven't gotten any feedback regarding my case and it is nearing a week.
My account still shows Paypal renewal is in effect and that will happen on Feb. 2016.

I disabled it from Paypal but I'd like to be certain that I won't be charged for another renewal.


Replied to your ticket.
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