Post Reply Premium Problems
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/18/15
Whenever I hit Premium to try and re new my account I get this message: Sorry, you are ineligible because you already had a free trial or are currently a Premium Member. Also Whenever I just ignore it and click the plan I want I get this message: Your card information is invalid. Please check your card information and try again. I think the issue is it thinks I am premium (still see the premium member code in the store for example) however I cannot watch anime or anything. And when I tried to remove my card to update information even tho its already current it says: This payment method cannot be removed because it is currently being used to pay for your Premium Membership. But how is that possible if I'm not premium? So what is wrong? Also I know the card is not invalid I just made a purchase on Amazon using the same card and everything was fine. I've also sent 2 tickets in about this and still have heard nothing back.
58688 cr points
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30 / M / Dallas, TX
Online
Posted 11/19/15

Saikrs wrote:

Whenever I hit Premium to try and re new my account I get this message: Sorry, you are ineligible because you already had a free trial or are currently a Premium Member. Also Whenever I just ignore it and click the plan I want I get this message: Your card information is invalid. Please check your card information and try again. I think the issue is it thinks I am premium (still see the premium member code in the store for example) however I cannot watch anime or anything. And when I tried to remove my card to update information even tho its already current it says: This payment method cannot be removed because it is currently being used to pay for your Premium Membership. But how is that possible if I'm not premium? So what is wrong? Also I know the card is not invalid I just made a purchase on Amazon using the same card and everything was fine. I've also sent 2 tickets in about this and still have heard nothing back.


Try this: http://www.crunchyroll.com/premium_pick_plan?membership=premium
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/19/15 , edited 11/19/15
Doesn't work tried it when looking through other posts before making mine.
Der Zoodirektor
23431 cr points
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34 / M / Germany
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Posted 11/19/15
Remove the saved credit card, then try again.
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/19/15
I can't when i tried that I got this message: This payment method cannot be removed because it is currently being used to pay for your Premium Membership.
Der Zoodirektor
23431 cr points
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34 / M / Germany
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Posted 11/19/15

Saikrs wrote:

I can't when i tried that I got this message: This payment method cannot be removed because it is currently being used to pay for your Premium Membership.


Try now.
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/19/15 , edited 11/19/15
Was able to remove it but now this message comes up: Your card information is invalid. Please check your card information and try again. And I know the card works I made a purchase just this past weekend on it.
Der Zoodirektor
23431 cr points
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34 / M / Germany
Online
Posted 11/19/15

Saikrs wrote:

Was able to remove it but now this message comes up: Your card information is invalid. Please check your card information and try again.


Try adding it as the payment source for your Paypal and then use Paypal to subscribe. Paypal is likely more forgiving when it comes to credit card data.
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/19/15
Thanks that worked
Der Zoodirektor
23431 cr points
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34 / M / Germany
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Posted 11/19/15 , edited 11/19/15

Saikrs wrote:

Thanks that worked



Glad to hear that. Welcome back on board!
Saikrs 
18020 cr points
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27 / M / Miami
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Posted 11/19/15
Thanks
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