Post Reply Cancel my account
2720 cr points
Send Message: Send PM GB Post
21 / M
Offline
Posted 11/23/15 , edited 11/23/15
I have tried to cancel my subscription numerous times this month and i keep getting the message "Sorry can't do that right now" which is funny. What gets me is I put money on this reloadable card to pay my electric bill and you guys took money from it so now i have to go back to walmart.

I'm looking on my card history and it says I already paid on the 11th of this month so that's why i thought it was safe to put money on the card but you guys sniffed it out.
Der Zoodirektor
23431 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 11/23/15
Your previous monthly charge had been pending for a quite a while, probably due to a lack of funds on your card. While a charge is pending a membership cannot be canceled.

I've terminated your renewal and refunded the latest charge. The refund should reflect on your account within 3 to 5 business days.
2720 cr points
Send Message: Send PM GB Post
21 / M
Offline
Posted 11/23/15
thanks
You must be logged in to post.