Post Reply Cancelling recurring subscription
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Hinamizawa
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Posted 11/24/15
Hi there, I'm having trouble cancelling my recurring subscription. I finished the survey and it says my recurring subscription has been cancelled, but on the membership status page it says my next billing date is November 29th and the PayPal 1 month renewal still says active.
The Wise Wizard
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Posted 11/24/15

RenaSonozaki wrote:

Hi there, I'm having trouble cancelling my recurring subscription. I finished the survey and it says my recurring subscription has been cancelled, but on the membership status page it says my next billing date is November 29th and the PayPal 1 month renewal still says active.

If you are using PayPal, you can verify if the renewal is truly cancelled, and if not, cancel from their end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197

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Hinamizawa
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Posted 11/24/15

TheAncientOne wrote:


RenaSonozaki wrote:

Hi there, I'm having trouble cancelling my recurring subscription. I finished the survey and it says my recurring subscription has been cancelled, but on the membership status page it says my next billing date is November 29th and the PayPal 1 month renewal still says active.

If you are using PayPal, you can verify if the renewal is truly cancelled, and if not, cancel from their end:
http://www.crunchyroll.com/forumtopic-926171/cant-cancel-membership-or-change-payment-method#52144197



Thank you very much for your help, got it sorted now:)
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